Hello Carey,
HELLLLLLLLLLLLLLLLLP!!!!!!!!!! This 53yr. old fairly PC illiterate female is having trouble with MS Word. For about 5 days, everytime I try to open Word up by double clicking on my Desktop, I get the hourglass, hear the “churning”, then everything freezes up.

If I do Ctrl, Alt, Delete, I get: “the system is seriously low in resources, would you like to terminate Winword?” I have lots of disk space. When I tried to go through Documents to open something on Word, the same thing happens. What can I do??????? Seems like this started close to a time I used a floppy.

Thanks!!!!!!!!!!!!!!!!!!!!!!
Jackie Clonan

Hi Jackie,

This is a common problem with the normal.dot template is corrupted. Simply click Start and Find or Search (depending on what operating system you are using) and do a search for NORMAL.DOT.

Any that appear, right-click the mouse on each one and select Delete.

This will solve your problem!

Thanks for writing.

Carey

Carey Holzman owns and operates Discount Computer Repair (602-527-9723) in Phoenix, Arizona, where he offers repairs, upgrades, custom built PCs and network wiring at highly competitive pricing. His networking tips have appeared in David Strom’s book, The Home Networking Survival Guide (McGraw/Hill), and his own book on PC maintenance is currently available at local book stores, amazon.com or directly through him. His free informative web site can be found at http://www.careyholzman.com. Donate $30 to help maintain his site and you’ll get a free autographed copy of his book. Carey can be reached directly at carey@careyholzman.com.

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