Am wondering if anyone has experienced this or has any insight on how prevalent this is and what is commonly done to fight back.
A previous client of mine emailed me to say she was having problems seeing her edited content after uploading it. I told her to check the file names carefully, etc, assuming she wasn't overwriting the correct files.
In the interim, she had also contacted her host (Dell Host) to ask for help. They told her that her site had been "migrated" to another company and gave her the name. She then emailed that company and was told her account had AGAIN been migrated to a company called Purehost. She was never given notification that any of this would happen. If she hadn't been updating some content, she'd still not know it happened.
Emailing Purehost didn't garner any help for her problem. Their tech support was crap. She figured the solution out herself because although mostly internet illiterate, she has a brain. She changed her IP address in her FTP program to the hosting company's URL and voila! She connects and is able to upload her files and see her content changes.
When she emailed me back to tell me the problem was solved and what had happened, I became suspicious that, in addition to them migrating the site without any prior notification to her, they may have put her on a shared hosting plan. (I am assuming this since previously we uploaded files directly to her site.)
If this is true, I told her to raise hell. Although there's nothing inherently wrong with shared hosting, if her site had more sophisticated needs, she might need a unique IP address (usually not available in a shared hosting situation) and at the very least, shared hosting plans cost less and she should demand a price reduction.
Am I on the right track with my suspicions? Does this happen often? What do people do about it?
Thanks for any light shed :)