I'm a simple webmaster with a client that is very particular about what he wants, which is ok, as sometimes it makes my job easier, and other times it makes it harder. Recently my client wanted to rank #1 with 4 keywords on the top search engines. Since I'm not an SEO expert, he opted to move his site to an SEO company. Again, I was fine with that, because my philosophy is, if I can't meet the client's needs, the client is better off elsewhere and I provided the new SEO "host" the ftp login info so they could download all the files before the dns was changed.
I had had my client for nearly ten years, and his site was very old, with a lot of outdated code. I had, on several occassions suggested that my client have me update his site, but he was happy with the look and didn't want to do anything, as the site was working perfectly as far as he was concerned.
The site was moved Nov. 1, 2008. Once it was out of my hands, I thought nothing more about it. Until last week. My "former" client contacted me because his site had not been fully functional since the new hosts had taken over and he was thinking about coming back to me if the new host didn't get the site working - he gave them a deadline of one week. The new host tried to tell him the site wasn't working because it had a lot of bad code it in. In reality, the site wasn't working because there were links to internal pages that didn't exist, while quite a few (of the existing) pages had javascripts of rotating photos and the new host didn't have the scripts (they are free and available on the web with a simple search), nor did they have all the photos that went with the scripts. When my client complained, the new host tried to blame me, saying the pages didn't work when I had it (believe me, my client is very much aware that those pages did work before the new host took over, and the new host "assured" him that they downloaded all the files from the server). I had to question why this company actually did nothing for 6 full months about getting the site to work properly. They had my email and phone number, as I was in contact with them several times before the transfer to make sure they had what they needed. My client spends his winters in Florida and didn't check his site for a couple of months because he assumed the new host would get the site working correctly (he paid them 4 times the amount it cost to host with me, but they were doing SEO work on his site, as well, so he expected to pay more). In addition, he sent them new material on March 22 to be posted on his website, but that never got posted. So now the client is back with me and he's trying to get at least half of his money back from this company. I've corrected the code and got all the pages to function as they should (which was simply a matter of uploading all the files I had backed up onto the server), so my client is happy again.
BUT, as I look over what this company has done in the way of SEO work on his pages, I have to ask if this is legit SEO work. They came up with 59 keywords for his site. Most of these keywords are the same, repeated over and over, only in different order (because I don't want to reveal who my client is, I'll give you an example: Texas Automotive Repair, Automotive Repair in Texas, Automotive Repair, Repair Automotive - that sort of multiple keyword "creation"). The SEO company used 20 of those keywords as the title for every page, then wrote content to place all 59 keywords throughout every page - some of it sounding utterly ridiculous because of the repetition. Furthermore, they placed all 59 keywords in the alt tags of every image on every page. They also placed all the keywords at the bottom of every page - in the same color as the background so as not to be visible to viewers, but which are visible to search engine spiders. With this repetition of keywords so frequent on my client's pages, isn't this a form of spamming, and doesn't search engines like Google frown upon that? The SEO company was not happy to lose my client, and they claimed he was rising in ranks on the search engines from the work they had done on his site, even though about half of the pages on his site did not even exist and those that did exist did not show the photos - which is the primary sales point as far as my client's viewers are concerned.
Much obliged for your thoughts on this.
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