Are you getting complaints? Bill Gates once said, "Your most unhappy customers are your greatest source of learning." I think that is very true. If people are complaining, I think you should listen to them and see if you can do something better.
Greg Titamer
Holiday & Sport Team Schedules
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Very good advice, indeed, from ArthurNYC, ebb & SportsFan!
Oscar Wilde " There is only one thing worse than being talked about........not being talked about!"
I agree with comments about forums and blogs. Especially Sportsfan's and ArthurNYC. You will never win as the forum members will often gang up! I run a forum from my web site and am ever vigilent that member comments are accurate and objective. It is not always easy especially when comments and information presented as fact is infact not true, or comments are directed personally. The strange thing is that knowledge put into public domain is fickle, a few months down the road they may remember your name or web site but not in what context. Never, ever, go head to head on a forum. You will loose.
Back in august a new member to this forum posted a request, I followed his link to his web site and was staggered to learn he had claimed to have built my web site. I have sat on my hands over the matter ever since then on this board, and sitting on my hands does not come easy! Err.........I did take action on a more local level. Silly boy.
Personally I ignore any negative comments, not that I have had many in the last 3 years. People tend to find out eventually and then it is the person who initiated those comments and inacuracies who looks stupid. My would be web designer has effectively killed his business here locally, people just laugh at him now and whistle the theme tune to the muppets as he goes by.
/Astro
"It is not what you say or who you are, it is what you do that defines you!"
Another way to combat bad publictity or comments is to make sure there are also a number of good comments. If possible, have testimonials from satisfied clients and encourage them to post their remarks. Your best advertisers are often your most satisfied clients.
Just two quick suggestions to add to the mix:
Technorati - type in your brand name and see what's being said in posts across many different sites. I know it was mentioned about RSS feeds -- great idea. Another method is the second suggestion :
If you notice certain pages appearing on the front page that mention your site (the first page is what you should be most concerned about if someone google's your brand name), use a monitor tool that will automatically inform you of any changes made to that site's page. Such as, if there may be follow-ups after your rebuttal to a negative post or claim.
There are paid and free services that do this for you. monitor web site changes - Google Search
Good luck!
Domain Name Registration and Website Hosting :: DesignerTrade
1. The most important thing is to be good with SEO - make sure people looking for your services/products find your website and opinions before other comments.
2. To track posts we use google alerts on keywords related to our sites.
Another resource - Listen Learn And Adapt To The Social Web
Yes, I agree with all their opinions.. it's all in the way you handle it.. you don't have to worry much instead look at it in a positive way..
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