Submit Your Article Forum Rules

Page 1 of 2 12 LastLast
Results 1 to 10 of 15

Thread: Do you have this problem? Many AOL Customers not getting emails.

  1. #1
    Senior Member blitzen's Avatar
    Join Date
    Apr 2006
    Location
    Boulder, CO USA
    Posts
    368

    Do you have this problem? Many AOL Customers not getting emails.

    Hi,

    AOL is driving me nuts and giving my answering service job security. AOL is the only ISP with this problem.

    Maybe one or two emails get through from my company. Maybe none. (We have never ever spammed and should not be on any spam list.) Thus, I have my receptionists make calls to AOL customers to ensure that they got our emails. Back to old technology that works (phones).

    I'd like to know if others notice this AOL problem, too?
    Have you?

    BTW - Forum Webmaster, I tried searching for AOL and your search engine doesn't accept three-letter words so I can't find anything related to AOL on this forum.
    Hidden Content
    Over 20 years programming, design & Internet/Arpanet experience.
    Hidden Content

  2. #2
    Senior Member tomcatuk's Avatar
    Join Date
    May 2007
    Posts
    163

    Re: Do you have this problem? Many AOL Customers not getting emails.

    Have you tried getting on their whitelist?

    AOL Postmaster

    If you haven't, it will help.

    Unfortunately it's well documented that scomp@aol.com is totally worthless as they don't let you know the e-mail addresses that don't want your e-mail. This is an example of something Hotmail does better - if you get on their JMR (Junk Mail Reporting Program) they'll let you know which addresses don't want your e-mails so you keep your list clean and Hotmail happy.

    Incidently, you really ought to check if your mailserver is on any SPAM lists and get off if possible. As long as you know either the IP or domain name of your mailserver, you can check against the major SPAM lists at DNS Stuff.
    Hidden Content , not the famous one. I Hidden Content in my spare time.

  3. #3
    Rest in Peace 1946 - 2013 deepsand's Avatar
    Join Date
    May 2004
    Location
    State College, PA
    Posts
    16,376

    Re: Do you have this problem? Many AOL Customers not getting emails.

    Are you using graphics in your e-mails?

    Because of the greatly increased usage of graphics by spammers, in an attempt to evade filters, ISPs are now adopting practices such as blocking e-mails from unknown senders which contain graphics, comparing the amount of grphical content to that which is tect, etc..

    AOL is one such ISP.

    See
    InternetRetailer.com - Daily News for Thursday,*May*31, 2007
    and
    InternetRetailer.com - Daily News for Thursday,*May*31, 2007

  4. #4
    Senior Member blitzen's Avatar
    Join Date
    Apr 2006
    Location
    Boulder, CO USA
    Posts
    368

    Re: Do you have this problem? Many AOL Customers not getting emails.

    No Graphics - I've stuck to plain text emails (not HTML) for many reasons.
    No time for whitelist. It's too involved.

    Anyway, I passed their test at http://postmaster.info.aol.com/tools/telnet.html.

    The DNS Capability accommodates their wishes.
    Postmaster.Info : Troubleshooting E-mail Delivery

    This problem is really problematic. Recall about a year or so ago that AOL blocked emails from the entire Earthlink.net domain? Their new alg to filter out spam apparently did this. The big boys at Earthlink had to get involved to get AOL stop this.

    I suspect that they have a new alg that filters out emails after the first one and if the AOL user doesn't reply to it. My mother-in-law has AOL and doesn't have problems receiving my emails.

    My Solution.
    I put a message window at checkout that pops up for an AOL address. The window instructs them to allow our domain to bypass their filter. Just putting that message where customers entered their email address didn't work. I'm baffled at how many don't read things - just click click click and away they go! Anyway, I hope the popup works.
    Hidden Content
    Over 20 years programming, design & Internet/Arpanet experience.
    Hidden Content

  5. #5
    Member
    Join Date
    Jun 2007
    Posts
    49

    Re: Do you have this problem? Many AOL Customers not getting emails.

    removed


    next time I should read the post closer
    There is a time for every purpose under heaven.Hidden Content
    Hidden Content Hidden Content

  6. #6
    Junior Member
    Join Date
    Jul 2006
    Posts
    7

    Re: Do you have this problem? Many AOL Customers not getting emails.

    I don't have an answer & I'm as frustrated as you too. Something I found out:

    We hosts our website outside (shared server). So, our mail server is mail.mydomain.com (example). Then I tried to Whitelist our (SMTP) server which is the same server. But AOL will not Whitelist us because they says our Reverse DNS (RDNS) doesn't resolve back to mail.mydomain.com.

    This is because we are on a shared host & the RDNS goes back to the top level domain... ie: 202.190.202.28 resolves back to gate1.dnshostmaster.net instead of mail.mydomain.com ... nobody at AOL reply me when I told them this...

    Maybe someone out here knows how to fix this? Will REALLY REALLY appreciate it...

  7. #7
    Senior Member blitzen's Avatar
    Join Date
    Apr 2006
    Location
    Boulder, CO USA
    Posts
    368

    Re: Do you have this problem? Many AOL Customers not getting emails.

    I tried this test
    http://postmaster.info.aol.com/tools/ipverify.html

    (1) Send from mydomain.com through Outlook via my ISP which is Earthlink.net.
    I get the confirmation email.

    (2) Send my the mail.mydomain.com webmail interface.
    I get the confirmation email.

    (3) Send via sendmail in a program and I get NO confirmation email.
    Tried this from two different programs written by two independent programmers using sendmail.
    I get NO confirmation email.

    Any ideas why #3 doesn't work? I'd think #1 wouldn't test okay if any.

    Then, look at http://postmaster.aol.com/selfhelp/index.html
    The 3rd one applies, "My mail is not reaching AOL members, and I am not receiving a bounce back."
    Their answer is that it's the AOL user with the problem, not us.
    Hidden Content
    Over 20 years programming, design & Internet/Arpanet experience.
    Hidden Content

  8. #8
    Junior Member
    Join Date
    Aug 2003
    Posts
    5

    Re: Do you have this problem? Many AOL Customers not getting emails.

    Yes, I had this problem as well and the cause turned out to be that there was no valid reverse DNS for our mail server's IP address. Once our IT guys got the reverse DNS set up PROPERLY, the problem went away immediately.

    Cheers,

    Dawn

  9. #9

    Re: Do you have this problem? Many AOL Customers not getting emails.

    Hi,

    I've had the same problem with a few AOL customers I've had to get in touch with.
    I've tried sending just plain text emails from several email accounts including dusting off the old AOL email account. They all go unanswered.

  10. #10
    Senior Member
    Join Date
    Nov 2006
    Posts
    112

    Re: Do you have this problem? Many AOL Customers not getting emails.

    You might want to send the e-mails to your customers through an autoresponder company. Many of them have a high e-mail deliverability rate thanks to the relationships they have established with e-mail providers such as AOL.
    You'll love this free traffic site...now it's getting me 2,000 targeted hits every day.
    Hidden Content

Similar Threads

  1. Asking Customers for SEO Help
    By bathgems in forum Search Engine Optimization Forum
    Replies: 3
    Last Post: 06-09-2006, 11:16 PM
  2. emails problem
    By hobsdon in forum Graphics & Design Discussion Forum
    Replies: 2
    Last Post: 03-29-2006, 04:08 AM
  3. Do customers really want SOA?
    By WPW_Feedbot in forum IT Discussion Forum
    Replies: 0
    Last Post: 02-10-2005, 03:30 PM
  4. what do customers want
    By obietemp in forum Marketing Strategies Discussion Forum
    Replies: 12
    Last Post: 10-21-2003, 11:01 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •