A friend of mine registered a domain name with Spiderhosts.com. The billing module on their website has shut her out since mid-summer, preventing her from renewing the registration, which has now expired as of 9/13/06. She has been trying to reach Spiderhosts since well before the registration expired, and they have never responded to (and continue to ignore) her numerous support tickets and emails. The only phone number listed in their contact information goes to either a fax machine or a generic voicemail box. Meanwhile, the site is losing money every day while Spiderhosts continues to hold the URL hostage.
She needs someone to help her get Spiderhosts to release the URL immediately, so she can re-register it somewhere else and get the website back up.
She has filed complaints with Public Domain Registry, ICANN & the FTC.
Does anyone have any suggestions on how to get Spiderhosts to release the URL?? Has this happened to any of you?