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Thread: Business email etiquette - Do's and Dont's

  1. #1
    Senior Member
    Join Date
    Mar 2004
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    Business email etiquette - Do's and Dont's

    I’m looking for some opinions on business email etiquette.

    My boss says he likes emails to be kept 'warm and fuzzy', which generally constitutes the following:

    Using abbreviations that I don't think everybody understands: ooo – out of office, thro’ – through, rgds – regards, w/c – week commencing.
    Not using full stops or capital letters to start sentences.
    Using dots in the middle of sentences to break them up - something like this...? or perhaps this...?
    Writing email body in the subject field (so the body is empty, with a stuffed subject).

    I've tried to explain that using bad etiquette in this way makes email harder to read for the recipient, but I’m going to need some more opinions on this to really get my point across.

    I’ve also noticed that NONE of our clients respond in the same way - they all type their emails correctly, which tells you something!

    colr__
    Colin Reid
    East Kilbride

  2. #2
    Senior Member
    Join Date
    Jul 2005
    Posts
    669
    oh dear.. is your company successful? how many years has he been in business?

  3. #3
    Senior Member
    Join Date
    Mar 2004
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    102
    Yeh, we've he's been doing it for about 10 years, but it's never really taken off!

    colr__
    Colin Reid
    East Kilbride

  4. #4
    Senior Member
    Join Date
    Jul 2005
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    669
    first impressions count! + presentation and style can be sometimes a key factor for getting or losing a deal with other businesses. being unprofessional to some people is something that cannot be overlooked.

    my Q is though, what would you say about a manager or a boss who swears a lot in the work place? ;)

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