I wrote earlier of wanting relevancy figures. In lieu of that, how about some customer satisfaction figures? Yahoo! Gains On Google In Customer Satisfaction from Forbes covers the latest data from the University of Michigan's American Customer Satisfaction Index that puts Yahoo a hair's breath behind Google for satisfaction. Google earned 82 out of a 100 possible satisfaction points, with Yahoo following at 80. However, Google is classified in the "search engines" category while Yahoo is classified in the "portals" category. Different questions may be involved to assess satisfaction and if so, then the scores might not be comparable....

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