Illustrator/"Default Font Substituted for Missing Font&

[ADAM Web Design]

This is going to seem like a weird issue, and it's not mine but a client's.

They have a document that was sent to them in Adobe Illustrator, with the font file attached separately. In this case, the font is a Chinese font. The machine is running XPSP2 (which ir I recall correctly, has language auto-selection).

Every time they try to open the doc, they get "Default Font Substituted for Missing Font" and the Chinese font is substituted. However, they can type with the font fine in Word.

I've seen this issue on occasion in PS where resource use is high and therefore available RAM is low, and that's usually solved with a clean reboot. But...this didn't work in this case.

I'm not sure where else to turn. Any thoughts? Thanks.

Hey buddy,

I found this on the Adobe website. Hope it helps...

I've actually only encountered this problem with Flash. When that happened I just went and highlighted the text and reapplied the font, which worked.

[ADAM Web Design]

Thanks, man. I forwarded it on to my client. I've got a feeling the font file is damaged, since it's not one I had anything to do with the installation of.

It could be, but if it is showing up in Word as you said, it could just be a case of Illustrator not liking the font.

I have some free fonts from Fonts For Flash.com, and I know for a fact that neither my Photoshop or Illustrator likes them very much...hell my Flash doesn't like them sometimes either.