Hey everyone,

This is a Web Hosting Support Helpdesk.
Only the helpdesk section works, the rest are broken links.

http://support.exaion.com/helpdesk/

I'm looking more for useability related comments than design related.

I would like to know:

1. Your first impression.

2. What you think of the layout.

3. Browse the FAQs, do you find it difficult to navigate around it?

4. Click on each section of the Helpdesk, see if you see anything wrong.

5. Submit a Support Ticket (with an actual question), see if the form is straightforward.

In other words, test it completely.

Also, any suggestion concerning anything will be gladly received (whether negative or positive).

Thank you for your time.