We have a retail website at http://www.bodykind.com and while most people have no problems using the site we get the odd occassion where certain users have problems.
It all concerns adding products to their basket and the basket not holding either more than one product or not holding products through to checkout.
We've tried in vain to replicate the scenario on numerous platforms and browser types but without any success, yet we know it is happeneing very occasionally.
Initially we thought it was a cookie settings related problem and advised users to set their privacy/security options to default but this doesn't seem to remedy the case in every situation.
The site is built on ASP/SQL.
Could anyone maybe replicate this problem and suggest what the problem is?