Hi all, hope this is the right place for this post!
We're currently looking into changing our host (who is currently Aplus, formerly Cedant before they sold to Aplus). Everything is alright, except their customer service, which is practically non-existant if your issue isn't an easy fix, and their MySQL service. We recently (within the past year or two) implemented a live chat function on our website that uses a MySQL database. Their MySQL service is unreliable, sometimes working fine for months and other times going down (and kicking all operators and chatters from the live chat service) as often as every fifteen seconds.
We're losing business when someone comes to chat and the service isn't reliable. There's nothing more frustrating than waiting on an operator that never shows up, or losing a chat in the middle of asking a question. At first they seemed ready to work with us to resolve the problem, but now emails are going unanswered and submitted logs of the outages are likely going unseen by the technicians that need to see them.
Does anyone have any good suggestions for a good host with reliable MySQL service?? Any help would be greatly appreciated, we're afraid to trade bad for worse. Thanks in advance!