hs4u
01-30-2010, 04:37 PM
My client decided I was too busy to help her. (I had just gotten a full time job so she wasn't happy to have to wait for the weekends for me). She went with a guy she knew to build a new site. It has become a nightmare for her.
She asked me to transfer her domain name away from GoDaddy and he put it into a private registration at Dreamhost. He did not tell her that he had no site ready yet, that he was hiring a designer to begin work, so all of the Thanksgiving/Christmas season she had NO site up when she could have been doing business with the old site. She was led to believe the site would only be down for about a week. The new guy has had every excuse as to why he did this (heartattack, out of town, me not giving him the old files even tho once he made the transfer I was kept out of the loop, design guy sick - mad - holding him up, you know this type of person I am sure).
Finally, after Christmas she had had enough. She asked Zac to stop all working and give her access to her domain name. He had produced nothing but excuses. All of a sudden he said he had the site working and posted it out of the blue a couple days later. She was never given a chance to review it at all! It just went live. The designer he had used and fired was furious as he was never paid and had not given permission for the site to be used. Zac had gone in the backend of his development server and taken the design and programming!
Anyway, bottom line, the site has had to come down, Zac will not take privacy off the domain name at Dreamhost so we can transfer it back to GoDaddy or anywhere else! He keeps sending emails like he is cooperating, but the emails go to domainsbyproxy@domain.com which is not monitored. Dreamhost is acting like they will stay out of it even tho they took down the site when the designer threatened Zac and Dreamhost to sue if it stayed up. My client has shown business licenses, records that show the domain name had been hers, emails from Zac showing that he gave us a transfer auth number, yet they will do nothing.
Any suggestions? This has become a nightmare. My client has learned from this. It is a shame as she is the nicest person and makes the most wonderful cakes that she sells. She has almost lost her business over this. She has gotten a similar domain name, but has had the old site for over 11 years and now most of the clients believe she has gone out of business, especially since most are going down in this economy.
She asked me to transfer her domain name away from GoDaddy and he put it into a private registration at Dreamhost. He did not tell her that he had no site ready yet, that he was hiring a designer to begin work, so all of the Thanksgiving/Christmas season she had NO site up when she could have been doing business with the old site. She was led to believe the site would only be down for about a week. The new guy has had every excuse as to why he did this (heartattack, out of town, me not giving him the old files even tho once he made the transfer I was kept out of the loop, design guy sick - mad - holding him up, you know this type of person I am sure).
Finally, after Christmas she had had enough. She asked Zac to stop all working and give her access to her domain name. He had produced nothing but excuses. All of a sudden he said he had the site working and posted it out of the blue a couple days later. She was never given a chance to review it at all! It just went live. The designer he had used and fired was furious as he was never paid and had not given permission for the site to be used. Zac had gone in the backend of his development server and taken the design and programming!
Anyway, bottom line, the site has had to come down, Zac will not take privacy off the domain name at Dreamhost so we can transfer it back to GoDaddy or anywhere else! He keeps sending emails like he is cooperating, but the emails go to domainsbyproxy@domain.com which is not monitored. Dreamhost is acting like they will stay out of it even tho they took down the site when the designer threatened Zac and Dreamhost to sue if it stayed up. My client has shown business licenses, records that show the domain name had been hers, emails from Zac showing that he gave us a transfer auth number, yet they will do nothing.
Any suggestions? This has become a nightmare. My client has learned from this. It is a shame as she is the nicest person and makes the most wonderful cakes that she sells. She has almost lost her business over this. She has gotten a similar domain name, but has had the old site for over 11 years and now most of the clients believe she has gone out of business, especially since most are going down in this economy.