View Full Version : microsoft outlook issue
11-11-2009, 10:59 AM
Hello, I sent myself a word document through microsoft outlook (home to work). I opened the document just fine. Got distracted, never saved it to the hard drive. As I was working on this for 4 hours, every 5 minutes it showed it was saving.
I was going to resend it as an attachment so closed out after saving it (not realizing I did not save to hard drive but to some outlook file). Anyhow, it disappeared. I have found the document at this location C:\Documents and Settings\09856761\Application Data\Microsoft\Outlook. I then tried to open it with outlook and it said that it was too big at 39kb.
How or where can I get this document back? I hope someout out there has some ideas because my IT can not figure it out.
If you saved the document, it would have been saved somewhere. Office opens attachments as read only, so the file does not get saved back to it's original location. If you found the file in the Outlook folder, did you try opening it with Word? What is the full name of the file?
11-11-2009, 02:01 PM
The file is called "OutlPrnt" and on this tread C:\Documents and Settings\09856761\Application Data\Microsoft\Outlook. When we tried to open in notepad or word we got symbols. We were able toa sk outlook to open it but it said it was too big.
11-11-2009, 02:20 PM
Look in your temporary internet files for your user...it should be there, in a stangely named folder...from there you will see one or a bunch of word files...try them out...
11-11-2009, 02:49 PM
I went to this thread C:\WINDOWS\Temp\Temporary Internet Files\Content.IE5 and there are no files. The only one I have is this weird OutlPnt with no .xxx after the name. It has the right amount of data in it. Appreciate your ideas.
11-11-2009, 02:51 PM
So you're saying you found no folders within your temporary internet files that you can look in for word docs?
Did you take the path of your user? (owner, mike, john, janet)?
11-11-2009, 03:16 PM
I found the temp files, it is not there. I went through every possible location. It sits on my desktop right now and I mouse over it it says Type:File Modified and size.. That is all.
11-11-2009, 03:19 PM
..and you can't open that file on your desktop?
ok, another avenue is to open word and hit F1, when the window opens to the right, there should/might be options to retrieve files that weren't saved when you closed word...
11-11-2009, 04:34 PM
...or, under the Word File drop down menu there's usually a list of at least the last four files you worked on.
11-11-2009, 04:36 PM
Open the email (outlook) again on the same computer, open the document and see if your changes are saved.
11-12-2009, 03:19 PM
What I've done in a similar situation is this:
1. Open an attached doc (that one or a different one). Send yourself a blank doc attachment if you have to.
2. Go to File/Save As - this opens the folder where Outlook stores temporary files.
3. Locate the file you want and right click on it. Choose Copy
4. Go to My Docs or Desktop (or where you want it) and paste it.
That's worked for me and for some others a number of times.
03-17-2011, 12:59 AM
If you have backup of the Outlook file then using this you can get your files again. You can also perform the Microsoft Inbuilt utility. Inbox repair tool can be used to resolve such issue of Outlook. Good Luck!