problem renewing domain

[Tubby]

I seem to have a problem

Domain Name: SUMPY.COM
Registrar: WILD WEST DOMAINS, INC.
Whois Server: whois.wildwestdomains.com
Referral URL: Resell Domains, Start your online business, Wild West Domains, a GoDaddy.com company (http://www.wildwestdomains.com)
Name Server: DNS1.HRNOC.NET
Name Server: DNS2.HRNOC.NET
Status: clientRenewProhibited
Status: clientTransferProhibited
Status: clientUpdateProhibited
Status: clientDeleteProhibited
Updated Date: 21-mar-2006
Creation Date: 14-mar-2006
Expiration Date: 14-mar-2008

I do not recall ever hearing the name wild west domains.

I have an email saying
To renew your domains now, go to:
https://www.securepaynet.net/gdshop/myportal/default.asp?prog_id=SubmitExpress&pg=dom&myid=8271781&isc=wwbb53

But I am unable to log in.

In the last week I have sent well over a dozen email and all I get is variations on explanations of how to log in.
I am getting a bit worried. . all I can get is messages saying they are unable to duplicate my log in problem .



I am in Australia.

[speed]

I do not recall ever hearing the name wild west domains.
I'll hazard a guess that you purchased the domain via a reseller of wild west domains, therefore you probably need to renew via the resellers control panel and hence why you can't login to wild west domains.

The payment page seems to be for Domain Names Express so I assume they are the reseller you used?

Anyway have you tried a different computer/browser to see if you can login or is it simply returning a message along the lines of incorrect user name or password?

Last person I know that had this sort of issue ended up getting the domain released and transferred it to GoDaddy.

[Tubby]

I cannot recall where I Bought the domain name. I would not have knowingly bought from a re-seller - I thought there was a standard set of rules.
The latest update is they want a government issued Identity photo.

This seems to be a lot of work to renew (now transfer) a domain name.

[speed]

It should be simple and quick to renew, it seems to just be when resellers are involved it all goes wrong.

It's one reason most people I know have moved all their domains to GoDaddy or 123-reg.co.uk, they send a renewal notice, you simply login and pay.

Sorry, don't think there's anything else I can say to help you out with this, you either have to gain login or move the domain. Hopefully your admin details are correct in which case it should ease the process.

[Tubby]

Problem is I need to login to move the domain. . or it seems send them a photo Id to log in. a little problematic because there is not a fax macine within 30 miles of this place (presuming Mt Cuthbert mine has one) Digital camera maybe?

[speed]

Maybe we got lucky last time, different registrar, but a friend of mine phoned their old registrar and had the authorisations sent to the admin email address on file, that satisfied their requirement for proof of ownership.

[wige]

Actually, Wild West Domains is GoDaddy, or more specifically, their reseller program. You might be able to get this resolved by contacting GoDaddy.com directly.

[Tubby]

Thanks Wige. I just spent half an hour taking a picture with my old digital camera on the back lawn (just in case)

I do seem to get into awful lot trouble as soon as I step out of the selling fields.

[Tubby]

Its the same form at Godaddy. I expect the same as I have had for the last 3o emails - a message detailing me how to log in. I shall try this more direct email approach

My Name is Patrick John Davis, Queensland Australia
I have attached 2 files - my drivers licence Queensland Austraia
you have my credit card on record the last four numbers are xxxx (I hid them just in case)
my Customer Number is: 8271781
my email address is paddy3@tpgi.com.au

you can email me and confirm this

as further proof if you visit sumpy Automotive directory (http://www.sumpy.com) you will find a message that says NEVER HOST WITH GODADDY

I would like to request that sumpy.com be unlocked so that I can move it, and that you email me to advise that this has been done

[Tech Manager]

Tubby:

Call godaddy directly and speak to someone in customer service. I've had a few clients in similar situations to yours and godaddy was quick to resolve the problem.

[Tubby]

I am in Australia
I did ask for a phone number that works, I got back a form type message that said, list your phone number and available times. They will ring me.
I sent my phone number back . They sent me an email saying the were unable to ring Australia - and to phone them

So I figured If I asked for a phone number that works again. . I would get the same answer again. .

Yes I expect a lot of techies have had requests for help help for a similar situation - go daddy's log in form is form is crap, It does not work. you spend time following instruction, deleting cookies, reconfiguring any security settings and then nothing works.
Do you leave your security settings the way Go daddy likes them. . Or do you get to choose your own?
Not that setting them the way Go daddy likes them helps you log in.

It seems it is always the customer that is doing something wrong... never the program, not built to do the job properly. We all have been programmed to say . . "OH dear, I did something wrong" when we press the wrong key.

I recall the first day I used a computer. My son called me an IDIOT, because I turned the computer off at the wall. "You do not turn them off like that. dickhead" There was no off button. I looked, I am an intelligent man.

The tradition continues. . crap design . . blame the user.. They do not realy Give a F#$%K

[Tech Manager]

Tubby:

Did you call their 480-505-8877 number in the United States?

[cw1865]

I am in Australia
I did ask for a phone number that works, I got back a form type message that said, list your phone number and available times. They will ring me.
I sent my phone number back . They sent me an email saying the were unable to ring Australia - and to phone them

So I figured If I asked for a phone number that works again. . I would get the same answer again. .

Yes I expect a lot of techies have had requests for help help for a similar situation - go daddy's log in form is form is crap, It does not work. you spend time following instruction, deleting cookies, reconfiguring any security settings and then nothing works.
Do you leave your security settings the way Go daddy likes them. . Or do you get to choose your own?
Not that setting them the way Go daddy likes them helps you log in.

It seems it is always the customer that is doing something wrong... never the program, not built to do the job properly. We all have been programmed to say . . "OH dear, I did something wrong" when we press the wrong key.

I recall the first day I used a computer. My son called me an IDIOT, because I turned the computer off at the wall. "You do not turn them off like that. dickhead" There was no off button. I looked, I am an intelligent man.

The tradition continues. . crap design . . blame the user.. They do not realy Give a F#$%K

I have actually found godaddy to be quite helpful when I have called them. Their interfaces online can be challenging at times, I must agree. I went to your website and you seem to have taken this quite personally with a slogan, "
NEVER HOST WITH GODADDY

"

That's classic:p

[Tubby]

Yes I shall place it where it will be seen by many thousand of users daily if this rubbish keeps going on.

the response to my last email is the same as the firsts response when I told them I could not log-in - dozens of emails ago

they say "Log in"

Dear Patrick John Davis,

Thank you for contacting Online Support. Unfortunately company policy prohibits employees from making these change within a customers account. If you wish to transfer the domain to a new registrar, you will also need to log in and request your authorization code.

Locking your domain prevents the domain name from being transferred to another registrar. You may lock or unlock your domain at any time.

To 'lock' or 'unlock' your domain name, follow the directions below:

This is just plain bloody stupid. . They simply will not accept that I cannot log in.

[Tubby]

cw1865. "I have actually found go daddy to be quite helpful when I have called them"

Yes mate, but you probably have a phone number that works, and you are not living in Outback Australia.

Their email help is totally useless. . .

[Tubby]

Where I live I cannot get a phone connection to an ISP for more than a few seconds most of the time. I subscribe to two , TPGI and IINET - I have a satellite on my roof, and if the power supply is working and there is no rain or clouds about I get a good enough connection.

Mostly when I have a problem, people accept that I have a problem. They then set out to help.

GoDaddy, just could not give a F@#$K. They simply do not accept that I am unable to log in. This has cost me a lot of time. I want to waste my time doing what I want to do. Not throw my time down the drain where I get nothing for it.

What else do you get in life? . Time is all any of us have. . GoDaddy are just blowing my time away in the bloody breeze.

[cw1865]

Well, I am not sure if this would be helpful to you, but they have a new thing here which works quite well. They call it Magic Jack. Its really cheap. If you need to call the US often enough its worth it, if not, obviously it doesn't help you. They say you have to ship it to somebody here in the US first, well, that is fine, I can do a solid for our friends down under.

(International Calling)
If I call someone on a magicJack overseas, do I need to dial the country or city code?
No, you would dial as you would normally from the United States.


(International Calling)
If I call back to the US or Canada from overseas, do I need to dial a country or city code?
No, you would dial as you would normally from the United States.


(Shipping)
Can I send a magicJack to a friend or relative overseas?
Yes, however you would have to send it to an address in the United States first, and then forward it from there.

[Tubby]

I am just uploading some about 80 chevy pages with the message NEVER HOST WITH GODADDY
that should get another 1000+ or so page views a day. chevy pages like this 1964 Chevrolet parts & cars for sale classified adverts (http://www.restored-classic.com/chevy/1964.html)

(I have lots of advertising space where I place my recommendations)

I may not be able to hurt GoDaddy. . But I sure as hell can let people know they are hurting me..

some ford pages next -

I do not realy care if I become known as the Webmaster that hates godaddy.

[Tubby]

CW1865, postal sytem here is spasmodic. I rarely if ever have need to ring the USA. .

I could probably simply forward the email with the new temporary password on. and get someone In the USA to log in and change the locked status.

But I have begun to get angry with Godaddy now. . I want to vent it. I am considering making the slogan part of my web sites signature. . . Why do they need to piss of a harmless old man trying to make a living on the Interrnert in the Australian Outback.

[Tubby]

latest message
Thank you for contacting Online Support. Please note, this account is not locked. You should be able to login with the correct username/password. If these are correct and you still cannot login, you may be experiencing cached information:

Please use this Browser Tool and check to make sure that your browser is properly configured to work with our system. If everything is properly configured please try to empty your browsers cookie and cache files. If you are not already, make sure you are using the most recent version of your browser. For Internet Explorer, try setting the security and privacy settings to medium or medium-low. If you continue to experience problems, please respond with the information below:

my reply


Does this mean I have to intall a new browser? I updated here
Microsoft Update (http://www.update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us)
I did the things listed
Internet Explorer 6.x - Windows
Within IE, go to Tools Internet Options.
Click Delete Cookies.
Click OK.

I have norton 360
and xsoftspy

I went here
https://idp.securepaynet.net/login.aspx?isc=wwbb53&prog%5Fid=submitexpress&spkey=SPSWB109&login=8271781&target=myportal%2Fdomainren%2Easp
clicked on retrieve password
clicket reset password

This time I got a security alert saying revocation for the security for this site is not available. do you want to proceded.
yes - no - view certificate - the only one of the three that ressponds is view certificate.
the view statement option - leads me to here http://certificates.godaddy.com/repository
and another pop up certificate information
I click install certificate - work through the wizard - get a message saying the import was successful
and get back to the security alert saying revocation for the security for this site is not available.

clicking on yes or no or the X to get rid of the security alert does nothing - no clicks anywhere work.
I leave the computer and go and make a cup of tea.
the securuty certificate is now gone - I am on the account retrieval page.

I inser my customer number in the appropiate box
ENTER THE SECURITY CODE AS DISPLAYED.
verify mty email address.
recieve massage saying the requested infomation has been sent.
I recieve the Authorisatin code via email

return here https://idp.securepaynet.net/login.aspx?isc=wwbb53&prog%5Fid=submitexpress&spkey=SPSWB109&login=8271781&target=myportal%2Fdomainren%2Easp
enter the security code
The page returns and in red letter the message says
AUTHENTICATION FAILED PLEASE TRY AGAIN


I have gone through this dozens upon dozens of times . . It does not work.

[speed]

Firstly turn off your anti-virus/firewall software, yes I know you shouldn't need to and it's a very bad move, but it at least if you still can't login you can say to them that you tried and it's not that, 1 less thing it could be.

Secondly, can you forward the access reset email to someone you trust and see if they can get access, it would at least get the domain unlocked but would also confirm if the problem is your end or with GoDaddy.

At the moment my guess is that it's their end and so really you need to get on the phone with them and walk through a reset and login, that way the operator can see what is/isn't happening.

Failing that you have a password reset email now, therefore you can show them that and state that entering that information at such and such URL gives the error whatever the exact text of the error is, please advise. List the exact steps you took, which links you clicked and so on that way they can duplicate your actions exactly. Also noting that you've disabled anti-virus/firewall software and it made no difference (assuming it doesn't).

[Tubby]

Speed. You said
"Firstly turn off your anti-virus/firewall software, yes I know you shouldn't need to and it's a very bad move, but it at least if you still can't login you can say to them that you tried and it's not that, 1 less thing it could be."

Yes I will do this if and when someone sends me step by step instructions on how to do his. I am totally unintuitive. I would not know where to start.

You say
"Secondly, can you forward the access reset email to someone you trust and see if they can get access, it would at least get the domain unlocked but would also confirm if the problem is your end or with GoDaddy."

Yes mate. I think this is my preferred option.

The phone option is Difficult. In Kajabbi where I am located we have a radio phone connection. Today my phone connection will not even connect me to My isp - It is the web season. there is a thunderstorm heading our way. . and having electricity tonight is only a maybe. If the power goes off there is a good chance that the town generator will kick in in half an hour. but it is remotely operated and the remote switch is a bit suspect.

You say
"Failing that you have a password reset email now, therefore you can show them that and state that entering that information at such and such URL gives the error whatever the exact text of the error is, please advise. List the exact steps you took, which links you clicked and so on that way they can duplicate your actions exactly. Also noting that you've disabled anti-virus/firewall software and it made no difference (assuming it doesn't)."

I have done this a few times - They simply tell me to log in. . . . . Again! You can do it for a few days, but it gets a bit stupid if you do it four or five times a day for a week...

I do appreciate your help mate, I am clicking on the rep rank buttons in this thread now.

[speed]

For Norton, step 2 at Cannot receive email using Microsoft Outlook, Outlook Express or Windows Mail after installing Norton 360 (http://service1.symantec.com/support/norton360.nsf/docid/2006041413015475?Open&docid=2008012414523775&nsf=norton360.nsf&view=pfdocs&seg=hho&lg=en&ct=au) looks a good bet.

For xsoftspy, I've no idea as I've not come across it and can't find anything useful, they should tell you how to do it in their support information.

I think once you've proved it's not either of those 2 that cause you a problem, the next step is to ask a friend.

I know the back and forth is a pain, but I'm hoping that rather than just saying I get this error or that, that by providing them with more detailed information of things you've tried that they will start to escalate the issue, assuming it is their end.

I so wish this forum let me preview my posts :(

[full house]

I suggest try to redirect your previews domain to your new one so that google may recognize that its the same domain. but that BL will remain.

[PhilB0711]

hi Tubby, I've had a similar problem to you, which turned out to be all at my end. Can you contact me by email at PhilB0711@live.com.au

[Tubby]

Full house said
'I suggest try to redirect your previews domain to your new one so that google may recognize that its the same domain. but that BL will remain.'

Full house, I have no problem with the website. that is hosted elsewhere. I just need to move the the domain name.
renew it. just get access to it.

[Tubby]

PhilB0711 - I just did that

Posts 1 . .
I think Welcome to WPW forum is in Order. Nice to meet you.

[PhilB0711]

Thanks for the welcome.

Glad could help and all fixed now.

[speed]

What was the problem?

[Tubby]

I guess I will never know - PhilB0711 got access unlocked the name. I am transfering the domain name now.

The problem was. Godaddy's help section did not want to help. (over 60 emails)

the solution was PhilB0711 did want to help. It was always an attitude problem - Yes they wrap it up wuth technical issues. but the simple truth is if there had been one person at Godaddy that actually wanted to help - it could have been done in five minutes.

My conclusion is the staff at godaddy do not care about Godaddy or godaddy users.

That is a clearly visible sign of a bad company.