Customer Service Training Advice

[Chief Blogster]

A little off forun topic but I am looking for advice getting my customer service people trained. We are an ecommerce company (PCSecurityShield.com) but most calls are generic, repetitive customer support calls.

I need to get find a good company that does training or a course that can help my people. I want them to be more professional and more efficient.

I appreciate any thoughts or advice.

Thanks,

Arthur

[brian.mark]

I don't know of any, but we are in the same boat. Let me know if you find someone decent.

Brian.

[Chief Blogster]

I will ... not easy to find basic assistance on this topic.