WebXites CAUTION

[richkoi]

http://corp.webxites.com/

I was contacted by this company today and they wanted to sign me up with a free trial website. Their phone operators were not clear on the service they were selling and tried to get me to register through their touch-tone phone system for a 14 day trial.

I told them I decided not to go with the trial since the system told me I would be automatically billed through my phone company after the 14 day trial unless I pro-actively cancelled my service. It sounded fishy so I decided not to do the trial, but the representative would not help me cancel.

I just wanted to relay this information just in case anyone is contacted by this company. Be cautious...it may be a scam and if it isn't this company needs to hire some friendlier customer service reps who speak English.

Please reply to this post if you have had any experience with this company.

Rich

[richkoi]

Here's the BBB report:

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CUSTOMER EXPERIENCE

Based on BBB files, this company has an unsatisfactory record with the Bureau due to unanswered complaint(s). This company telemarkets a service to create and service Web sites with an incentive of a free 14-day trial period. Complainants allege they were either charged during their free trial period, or were charged after telling the company that they did not want to use their service. Complaints also allege that they have a very difficult time canceling the service with the company, even after numerous requests for cancellation.
The BBB currently has 6 cases pending on this company. The BBB only reports on closed cases. Please check back with us in 30 days to find out the outcome of these cases.

When evaluating complaint information, please consider the company's size and volume of business. The number of complaints filed against the company may not be as important as the type of complaints and how the company handled them.

Closed Complaints
Number of complaints processed by the BBB since the firm's BBB file was opened in February of 2003: 99
Number of complaints processed by the BBB in last 12 months: 44


Complaints Concerned
Advertising Issues: 4
Outcome of all complaints -
Resolved: 2; Unresolved: 1; Company did not respond: 1

Sales Issues: 78
Outcome of all complaints -
Resolved: 52; Unresolved: 21; Company made good faith
effort to Resolve: 3; Company did not respond: 2

Repair or Service Issues: 1
Outcome of the complaint -
Resolved: 1

Contract Issues: 2
Outcome of all complaints -
Resolved: 2

Customer Service Issues: 2
Outcome of all complaints -
Resolved: 1; Unresolved: 1

Credit or Billing Issues: 12
Outcome of all complaints -
Resolved: 6; Unresolved: 5; Company did not respond: 1



ADDITIONAL TELEPHONE NUMBERS

Additional phone numbers for this company include (800) 279-8009.

[mikmik]

Thanks for the warning and info, richkoi.