MekhongKurt
11-12-2003, 03:06 PM
This probably isn't the very best topic I could choose to ask this forum, but after years of struggling with it, I'm hoping someone out there may have some ideas or information regarding how Yahoo handles spam.
I'm a one-man operation as a web master for a free site that doesn't earn me any money. But the work can be time-consuming, so dealing with spam is irritating, at best, and, given that over the past year or so 2 things have happened, it is getting increasingly irritating. That is, my volume of daily e-mails has grown to about 200 a day from maybe 60% that a year ago. But the spam has grown from maybe half to an average of 85%, fluctuating within a fairly narrow range of about 80-90% Now, some of that comes through my address on my web site, not through Yahoo -- but the majority comes through Yahoo, and comes into my Inbox, even from sources that I have indicated are spam again -- and again -- and again. The mirror is also true: some of my e-newsletters etc., even e-mails from friends and family, end up in Yahoo's Bulk Folder, their version of a Junk Folder -- even though I've indicated to Yahoo again -- and again -- and again e-mails from *those* sources are NOT spam. I never tried to call them until not long ago, when I had the additional problem of difficulty accessing my Yahoo mailbox, as I am in Bangkok, Thailand. But efforts over the years to get a response from their tech "support" produced exactly ONE response, that several years ago -- a mere autoresponder e-mail that my query had been received.
So, after about 3 hours of trying to find out how in the world to call them, I got a number -- not to tech support, but to some front-office one. A very polite lady answered, listened to me with considerable sympathy, in no small measure because my phone bill was soaring right through the roof. She told me that she herself had nothing to do with tech support, but after hearing me out, she would personally pass the whole shebang over to the tech support folks with a strong recommendation they telephone, or at least e-mail me as soon as at all possible. While I can't know that she did, I feel it likely she did.
Several months later and what's the situation? Same problems with e-mails going wrong places. And not a peep from Yahoo.
There's a lot about Yahoo e-mail I like, for a personal mailbox, even though I had an account with the long-defunct Rocketmail when Yahoo bought it out, allowing me both to keep my rocketmail.com address intact (already given to untold numbers of friends, relatives, colleagues, etc.) with only a simple minor change to my username, and to keep my highly generous 6MB mailbox.
I realize that all the e-mail outfits are constantly facing shifting tricks, and in that I am sympathetic with Yahoo and the rest. But I've never heard of any business of any type so utterly unresponsive to customers. I was thinking of signing up for their premium service (requiring a fee) until I talked with a few people who said they had had nightmares switching from the free to the paid service -- and had the same problems with absolutely zero response. So, I figured, "Why pay for problems I get absolutely FREE right now???"
Does anyone know a way to crack into Fortress Yahoo???
I'm a one-man operation as a web master for a free site that doesn't earn me any money. But the work can be time-consuming, so dealing with spam is irritating, at best, and, given that over the past year or so 2 things have happened, it is getting increasingly irritating. That is, my volume of daily e-mails has grown to about 200 a day from maybe 60% that a year ago. But the spam has grown from maybe half to an average of 85%, fluctuating within a fairly narrow range of about 80-90% Now, some of that comes through my address on my web site, not through Yahoo -- but the majority comes through Yahoo, and comes into my Inbox, even from sources that I have indicated are spam again -- and again -- and again. The mirror is also true: some of my e-newsletters etc., even e-mails from friends and family, end up in Yahoo's Bulk Folder, their version of a Junk Folder -- even though I've indicated to Yahoo again -- and again -- and again e-mails from *those* sources are NOT spam. I never tried to call them until not long ago, when I had the additional problem of difficulty accessing my Yahoo mailbox, as I am in Bangkok, Thailand. But efforts over the years to get a response from their tech "support" produced exactly ONE response, that several years ago -- a mere autoresponder e-mail that my query had been received.
So, after about 3 hours of trying to find out how in the world to call them, I got a number -- not to tech support, but to some front-office one. A very polite lady answered, listened to me with considerable sympathy, in no small measure because my phone bill was soaring right through the roof. She told me that she herself had nothing to do with tech support, but after hearing me out, she would personally pass the whole shebang over to the tech support folks with a strong recommendation they telephone, or at least e-mail me as soon as at all possible. While I can't know that she did, I feel it likely she did.
Several months later and what's the situation? Same problems with e-mails going wrong places. And not a peep from Yahoo.
There's a lot about Yahoo e-mail I like, for a personal mailbox, even though I had an account with the long-defunct Rocketmail when Yahoo bought it out, allowing me both to keep my rocketmail.com address intact (already given to untold numbers of friends, relatives, colleagues, etc.) with only a simple minor change to my username, and to keep my highly generous 6MB mailbox.
I realize that all the e-mail outfits are constantly facing shifting tricks, and in that I am sympathetic with Yahoo and the rest. But I've never heard of any business of any type so utterly unresponsive to customers. I was thinking of signing up for their premium service (requiring a fee) until I talked with a few people who said they had had nightmares switching from the free to the paid service -- and had the same problems with absolutely zero response. So, I figured, "Why pay for problems I get absolutely FREE right now???"
Does anyone know a way to crack into Fortress Yahoo???