Browser warning in cart - testing please

[Simon Young]

Hi Everyone,

Had a couple of worrying phone calls today from customers saying they got browser security warnings when passing into my shopping cart .... can some of you test for me and see if you get any warnings or errors, if you go to my site and add any product to my cart, then if you click the proceed to checkout and fill in some made up name and address details on the following page then click continue see if you then get any warnings when you go to the secure area.... very greatful if you can post on here any errors or warnings and the browser you are using (even better if someone sees the error then let me know please)....

My site is : - www.dvd-and-media.com

[SEO Traffic Solutions]

Hey, I went all the way to where I had to fill in my credit card and didn't see anything out of sorts. Perhaps some of your customers have their browser security set really high.

[tombstoneweb]

Hi there,

I went in, added a few things, put my daughter's uk address in and got all the way to the credit card information and nothing happened out of the ordinary.
Hope you can find out what the problem is.
Good luck!!

Additional information:
I am using Firefox.

[marketinguy]

I went in the web site, added a few items, proceed to checkout and landed on the payment page. Nothing unusual, no warnings. I tried it in Google Chrome and even IE8.

[advancedmerchant]

I Get a Security alert That the cert is valid, but from a company not shosen to trust...

Using IE6

[morestar]

Hi there,

I went in, added a few things, put my daughter's uk address in and got all the way to the credit card information and nothing happened out of the ordinary.
Hope you can find out what the problem is.
Good luck!!

I can't believe you stated that was your daughters address...i love WebProWorld.com and all but hey, you never know...these days...


Hi Everyone,

Had a couple of worrying phone calls today from customers saying they got browser security warnings when passing into my shopping cart .... can some of you test for me and see if you get any warnings or errors, if you go to my site and add any product to my cart, then if you click the proceed to checkout and fill in some made up name and address details on the following page then click continue see if you then get any warnings when you go to the secure area.... very greatful if you can post on here any errors or warnings and the browser you are using (even better if someone sees the error then let me know please)....

My site is : - www.dvd-and-media.com


I noticed that when you click on add to cart you're taken to aitsafe.com...any errors in your cart would be that website's responsibility.

I didn't encounter any errors in Chrome or Firefox. In IE, after I click (from the homepage) on the DVD recordable disks icon and landed on http://www.dvd-and-media.com/dvd%20media.htm that I did see an error.

There was a syntax error. I'm in IE8.

You need to take these out of your script:
<script type='text/javascript'>
</script>


;)

[Mark.M]

Hi,

The issue could be due to the browser / security software settings and the way you have your pages designed.
Some browsers ( older ones ) and a combination of the users security settings can create a warning when a
<post action is requested by the user.

I noted that your item page and your initial basket pages are using http

Perhaps if you were change your item pages to https: instead of the current http: then your post request would
appear to the browser as an SSL page request. Since the basket page would be SSL enabled the user might not get a warning.

This would also explain why only a few see any warning at all.

If this does not stop the users from seeing a warning, try to find out which browser they are using. Many of the older IE's had weird SSL issues.

Good Luck to ya!

[morestar]

You need to take these out of your script:
<script type='text/javascript'>
</script>



The above two lines of code would only appear in your JavaScript if the script was in the code of the same page.

For instance it would look like the following (again if the script was on the same page and not referenced from another location.



<script type='text/javascript'>
// JavaScript Document
function MM_jumpMenu(targ,selObj,restore){ //v3.0
eval(targ+".location='"+selObj.options[selObj.selectedIndex].value+"'");
if (restore) selObj.selectedIndex=0;
}

function MM_reloadPage(init) {
if (init==true) with (navigator) {if ((appName=="Netscape")&&(parseInt(appVersion)==4)) {
document.MM_pgW=innerWidth; document.MM_pgH=innerHeight; onresize=MM_reloadPage; }}
else if (innerWidth!=document.MM_pgW || innerHeight!=document.MM_pgH) location.reload();
}
MM_reloadPage(true);
</script>

[Dinghus]

I can't believe you stated that was your daughters address...i love WebProWorld.com and all but hey, you never know...these days...


And ...... ? Did he actually say what the address was? This rebuke seems unjustified. Granted it doesn't matter what address he used and I'm sure nobody really cares, but since he didn't say "I put my daughter's address of 123 Somestreet Ave ....." it really is silly to complain about it.

Also, I did not see the error you are reporting. Of course that is not really and error as just clutter. It won't cause any errors, it just doesn't need to be there. If it really is. I looked just a bit in the head section and down to all the flash and didn't see any empty javascript tags like that.

[gelcreative]

Using Firefox 3.6.6

No warnings came up for me.

good luck

[morestar]

And ...... ? Did he actually say what the address was? This rebuke seems unjustified. Granted it doesn't matter what address he used and I'm sure nobody really cares, but since he didn't say "I put my daughter's address of 123 Somestreet Ave ....." it really is silly to complain about it.

Also, I did not see the error you are reporting. Of course that is not really and error as just clutter. It won't cause any errors, it just doesn't need to be there. If it really is. I looked just a bit in the head section and down to all the flash and didn't see any empty javascript tags like that.

Dinghus, I'm talking about the one chance out of who knows what the the address he put in the form on the site could be snatched up by the owner of the site...

Sure it won't throw an error in all browsers but it did in IE8...I presume that's the error he wants his perfectly coded site to be rid of. Ya know??

The reported error is there...or isn't because he may have edited it out...

[morestar]

...I'm talking about the one chance out of who knows what the the address he put in the form on the site could be snatched up by the owner of the site...

...or not but either way, I'd mention my daughter but not tell anyone that's her address if I ever used it - that's all I'm saying...

[langsor]

...but only tried to check out with one item. What comes to mind when I see an error for SSL is that all of the pages (images, css and js files, etc) might not be hosted from within the secure environment, or not have an absolute path to the page resource. This will throw an error quite frequently. So if your clients that reported the error were checking out with the same item that uses an image or something not hosted within https, that might do it. Just a thought.

I was in on the latest version of FF on Mac. I went as far as being rejected for made up CC info.

Hope it helps

[venividi]

No problems with me either. Mal's site was perhaps down ...
Wishes for your business.