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Web Programming Discussion Forum Working with an API? Developing a plugin? Writing a Mod or script for your favorite blog, Web 2.0 site or Forum? Welcome.

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Old 07-14-2004, 05:27 PM
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Join Date: May 2004
Location: FL
Posts: 106
Bohak RepRank 0
Default Confirmation Email Compatability

The "auto responder" supplied by our hosting service (Tierra Net) only works for personal accounts such as blahblah@socal.rr.com.

The "auto responder" is what we use to confirm orders.

Yahoo shuns the "autoresponder's" confirmation email completely.

Hotmail sends it to the bulk folder.

Any advice on how to make sure the patients get their confirmations?

Thanks.

-Bohak

PS. here is a link to one of the order forms:

<a href="https://www.keysecure.com/euromeds.co.uk/buy-reductil-prescription-medication.htm" target="_blank">order
page</a>
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  #2 (permalink)  
Old 07-15-2004, 03:55 AM
ronniethedodger's Avatar
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Location: Central US
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Default

Try using another mail server is the best thing that I can suggest. Either that, or check into looking to see if the mail server that is doing the auto-responding is not on any blacklists. If they are, then your Host will have to work on getting their act cleaned up.

There are slews of lists out there, and I am not sure which one Yahoo is pulling from. They do not really tell you that in their FAQ's that I could find. One of them (pretty sure) is CBL which is a list of servers with Open Relays. It is easy to get removed from the list, but you will wind right back on it if you do not correct the problem.

Do you have a copy of one of these confirmation mails, including the header information? If you do, there are some things you can do to test the mail services at Yahoo and Hotmail.

First you want to figure out if it is getting bounced because of the content in the mail, or if it is the IP address of the originating server. If you cut and paste the entire message into some mail, include the same subject line, then mail it from a different mail account that is NOT the same as your auto-responder account (use a friends account for instance). Then see if the mail is still getting bounced in the same fashion. If so, then it is something in your wording that is triggering some kind of spam filter possibly.

The header information will give you the IP so you can run a blacklist check on it. You can use http://www.dnsstuff.com/ and they have a spam database lookup you can use. It is located at the top of the middle column.
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Old 07-22-2004, 10:52 AM
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Join Date: May 2004
Location: FL
Posts: 106
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Default Content must be okay

Thanks for the help ronniethedodger,

I tried sending the content from another email account to a yahoo account and it went through immediately to the inbox. I also sent the html, it went through as well.

I dont completely understand how mail servers work, what a blacklist is, or how ones mail server gets blacklisted. Any links to help me get a basic understanding on these topics would be very helpful.

Thanks

Bohak

Below is the last email that was sent to me from our hosting co.:

Quote:
Hello,

We have continually tested your autoresponder address as well as our
autoresponder system. All are working correctly. Emails are being accepted
by the receiving mailservers. Yahoo and hotmail mailservers are sometimes
responding with accepting the message, but queue-ing it for delivery. There
were a couple of messages going to hotmail that hotmail did not accept the
message, responding that their mailbox was full.
If you have any further questions, please don't hesitate to email our award-
winning customer care center, 24 hours a day, at support@tierra.net. US and
Canadian residents can reach us toll-free at 1-877-843-7721; local and
international customers may call 1-858-560-9416.

Sincerely,

Andy
TierraNet Customer Care
support@tierra.net

How could anyones mailbox not have enough room for a 10k document?

I have several times,tested the form using my yahoo email account and it never went through.
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Old 07-22-2004, 12:17 PM
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Join Date: Jul 2004
Location: 03301
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Default I would like to add to this thread

Hello

I have recently experiance simular problems with certain ISP as well. I use and depend on autoresponders also. It seems that Verizon and MSN anyway have made more moves to help prevent spam by rejecting any computer sent e-mails. This is great as far as getting rid of 99% or more of spam, but it also filters out other computer generated e-mails like order confirmations, post notices to this board and everything else not sent by a real human.

I understand that spam is an issue, but I think some protection should be left to the end user. I have had to change my contact e-mail with all of my venders away from Verizon so i can recieve confirmation from orders I place. The from my customer's point, I have set a catch all address to deliver all e-mails that get rejected and non exsisting e-mails associated with my domain. Then set a filter in my e-mail editor to filter out rejected e-mails send from my site and then do a manual response to customers with a verizon or MSN address. I am sure there are other ISPs who have implemented this. Real pain... if anyone has a solution it would be great.

Elso
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  #5 (permalink)  
Old 07-22-2004, 04:45 PM
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Join Date: May 2004
Location: FL
Posts: 106
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Default

Anyone have any advice on how to fix this problem?

Thanks
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