Hi,
What you're experiencing is normal. Many website designers say, and think, they can do graphics. And many graphic designers say they can make websites. Most of them are wrong. I have seen a few that can do both, but they are few and far between. The problem is that clients, like yourself, want both of these skills in one person and the designers and webmasters want work so they say they can do both.
I would suggest looking for a website designer that works with a graphic artist. That way you get the best of both worlds.
Have Fun,
Jeff
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