page cannot be displayed

Tubby · #1 (**permalink**) 01-18-2008, 09:26 AM

my sites at restored-classics.com and restored-classic.com have gone missing

on my we console i have this message.

Important Service Notice

This notice describes an important change to your account. In December 2007
or January 2008, to provide the best service for all of our hosting
customers, we will replace your Website Services plan with a new and
improved Yahoo! Web Hosting plan.

We'll send you an email when the switch is complete.

Please watch for this email, which will indicate that your Website Services
has been deactivated, and that you can access your new plan at your Web
Hosting Control Panel.

My host is Yahoo, I moved to them about 7 years ago after my previous host gave me severe problems.
The sites have been down for 12 hours so far, and have not yet got anything back from yahoo.
I am so far unable to locate a phone number for them that works (I am in Australia)

does anyone know how to shake them up?

certainly nothing new and improved that I can notice. . . why can't they just leave things that are working alone?

Anyone know anyone at Yahoo Hosting?

Tubby · #2 (**permalink**) 01-18-2008, 10:38 AM

it would seem they have lost the main site -

My Yahoo! Website Services

Web Console Password Recovery
Sorry, an error has been found!

1 - The domain name is not a client located on our
servers. Please check your entry below.

and the other went off line around lunch time

Access Report for Jan 17 2008 to Jan 17 2008

Daily Totals for restored-classics.com:
Kilobytes
Date Clients Hits Page Hits Transmitted

Thu Jan 17 2008 554 10297 1199 72791.64

---------------------------

Period Totals for restored-classics.com:

All Kilobytes
Individual Clients Clients Hits Page Hits Transmitted

554 554 10297 1199 72791.64

---------------------------

Daily Averages:

Kilobytes
Clients Hits Page Hits Transmitted

554 10297 1199 72791.64

---------------------------

Hourly Averages (Pacific Time):

Kilobytes
Time Hits Percentage Transmitted

Midnight to 1 AM 511 5.0 % 4.59
1 AM to 2 AM 511 5.0 % 4.34
2 AM to 3 AM 730 7.1 % 5.65
3 AM to 4 AM 535 5.2 % 5.15
4 AM to 5 AM 559 5.4 % 5.49
5 AM to 6 AM 445 4.3 % 4.75
6 AM to 7 AM 871 8.5 % 11.24
7 AM to 8 AM 864 8.4 % 10.66
8 AM to 9 AM 1203 11.7 % 11.49
9 AM to 10 AM 2061 20.0 % 16.37
10 AM to 11 AM 1055 10.2 % 9.68
11 AM to 12 PM 952 9.2 % 10.59
12 PM to 1 PM 0 0.0 % 0.00
1 PM to 2 PM 0 0.0 % 0.00
2 PM to 3 PM 0 0.0 % 0.00
3 PM to 4 PM 0 0.0 % 0.00
4 PM to 5 PM 0 0.0 % 0.00
5 PM to 6 PM 0 0.0 % 0.00
6 PM to 7 PM 0 0.0 % 0.00
7 PM to 8 PM 0 0.0 % 0.00
8 PM to 9 PM 0 0.0 % 0.00
9 PM to 10 PM 0 0.0 % 0.00
10 PM to 11 PM 0 0.0 % 0.00
11 PM to Midnight 0 0.0 % 0.00

the other associated sites are not hosted with yahoo. so are still working.

whipnet · #3 (**permalink**) 01-18-2008, 05:22 PM

I feel ya man. This is why I started hosting my own sites years ago.

I hope they get it back up for you soon.

*

z28com · #4 (**permalink**) 01-18-2008, 05:28 PM

Yep... I've had nothing but problems with the typical shared hosting providers.

I had Dreamhost for a while. I lost TONS of customers and rankings in Google from all of the downtime. For the money I saved over the year, I lost 100+ in sales.

I ended up getting a VPS server to host all of my domains which has been working great so far.

I would love to tell you who they are, but I'd rather not have their system flooded by new customers. I love my uptime!

samcarroll00243 · #5 (**permalink**) 01-18-2008, 05:35 PM

0044 121 4789200
0044 121 4789300
Yahoo uk and Ireland
020 71311000

samantha
Handmade By me Ltd

krisidious · #6 (**permalink**) 01-18-2008, 05:37 PM

I feel for you too... although you should have backups of your site that you make weekly.

and this is another shining example of why NOT to use Yahoo for anything. they are literally famous for a total lack of, if not a purpose driven campaign of no customer service unless you have a credit card in your hand and you're buying something new.

again, do not use yahoo... and always make backups regularly.

I'm sorry for your loss... some pages will be cached at google.com and thewaybackmachine.com to name a few.

z28com · #7 (**permalink**) 01-18-2008, 05:43 PM

Yeah, the waybackmachine is great.

http://www.archive.org/

bj · #8 (**permalink**) 01-18-2008, 05:44 PM

Well, looks like nothing's changed in a year or so . . .

http://kickasswebdesign.com/wordpres...n-yahoo-bombs/

http://kickasswebdesign.com/wordpres...ress-on-yahoo/

http://kickasswebdesign.com/wordpres...-yahoo-search/

Tubby, PM me and I may be able to temporarily help you with hosting until you can find someone on your side of the pond. You will, however, need your backups, and access to the domain registrar to change nameservers.

chrisJumbo · #9 (**permalink**) 01-18-2008, 05:58 PM

Tubby, we use Yahoo here in the US and have had very few problems. I've got 800#'s, but I doubt they work outside the US.

We use to use a local company for hosting, but they kept doing back-ups in the middle of the day.

If you want the #s let me know.

cd :O)

cz · #10 (**permalink**) 01-18-2008, 06:02 PM

Yup Tubby,

Trying to "shake up" Yahoo! is like trying to shake a coconut out of Sequoia tree. They don't budge.

If you're a member of the Y Store Forums community (free to all Y Store Owners) there are a lot of designers and members who have access to the big shots in Tech Support and I've seen many "lost stores", found after a few days to a few weeks of constant pressure from guys with connections writing to high level tech support.

Try here - join and post under "Critical Issues" Y Store Forums - Powered by vBulletin

craigmn3 · #11 (**permalink**) 01-18-2008, 06:14 PM

Good News you are back up!

datetopia · #12 (**permalink**) 01-18-2008, 06:22 PM

We use 7 different average priced hosting providers to host our and our customer's sites. We reached this number of different providers by testing.

No one proved to be perfect - downtimes happen from time to time for various reasons: technical configuration issues that disable critical services, malicious scripts, spammer attacks, datacenter issues, accounts beeing moved to other servers. Downtimes occur usually few hours or less and most of the times we and the customers are not aware of them.
We tried 20-50% more expensive hosts but downtimes were similar.

Orion · #13 (**permalink**) 01-18-2008, 06:34 PM

get one or two virtual private servers, cheaper than your own servers get a managed service so you don't have to be all technical like...
and ALWAYS keep backups...
another nice tip.. go to your registrar where your domain names were purchased, login and somewhere in there create your OWN nameservers... then all you do is point those to your host providers or data centers IP addresses... by doing that if they go down, you go to another provider buy a package and point from the registrar total time from time of deciding to move. maybe a couple hours.

z28com · #14 (**permalink**) 01-18-2008, 06:42 PM

Quote:

Originally Posted by Orion

get one or two virtual private servers, cheaper than your own servers get a managed service so you don't have to be all technical like...
and ALWAYS keep backups...
another nice tip.. go to your registrar where your domain names were purchased, login and somewhere in there create your OWN nameservers... then all you do is point those to your host providers or data centers IP addresses... by doing that if they go down, you go to another provider buy a package and point from the registrar total time from time of deciding to move. maybe a couple hours.

Yep! That's the WAY TO GO!!

I used to use the VPS offered by Mydomain.com and the service was absolutely horrible. The site would slow to a crawl and then they would charge us a service fee of $75 to FIX THEIR OWN SERVER. We canceled and moved to another VPS service that's cheaper and much more reliable. The only problem I have now with the VPS is that all of our emails go to the junk mail folders.

Tubby · #15 (**permalink**) 01-18-2008, 06:50 PM

BJ said
"Tubby, PM me and I may be able to temporarily help you with hosting until you can find someone on your side of the pond. You will, however, need your backups, and access to the domain registrar to change nameservers."

Thanks BJ. the silly part is I do have a spare server, but I have not had the time to move these two sites. I have a very slow connection. and an intermittent phone connection. transporting files is hazardous and I usually do it in small chunks most of the files I have here. getting the sites move is a big task for me.

The sites seem to be both up and working again. no word from Yahoo.

Sometimes I really do wish I knew what I was Doing.

z28com · #16 (**permalink**) 01-18-2008, 07:23 PM

Quote:

Originally Posted by Tubby

BJ said
Thanks BJ. the silly part is I do have a spare server, but I have not had the time to move these two sites. I have a very slow connection. and an intermittent phone connection. transporting files is hazardous and I usually do it in small chunks most of the files I have here. getting the sites move is a big task for me.
Sometimes I really do wish I knew what I was Doing.

You log in via SSH and do an SCP copy to copy the entire site from one server to the other, directly. You'll have an exact mirror copy. Then you'll have to log in and copy any SQL data. I use phpMyAdmin for that.

SCP copy examples:

Example syntax for Secure Copy (scp)

I used this recently to move my site. Using FTP to pull it down locally and then re-upload it again was too much of a pain. Plus my FTP times out a lot.

camerasngifts · #17 (**permalink**) 01-18-2008, 07:32 PM

Tubby

I don't know if this will work for you but here's the # 1-866-800-8092

Tubby · #18 (**permalink**) 01-18-2008, 07:50 PM

Z28com said
'You log in via SSH and do an SCP copy to copy the entire site from one server to the other, directly. You'll have an exact mirror copy. Then you'll have to log in and copy any SQL data. I use phpMyAdmin for that.

SCP copy examples:

Example syntax for Secure Copy (scp)

I used this recently to move my site. Using FTP to pull it down locally and then re-upload it again was too much of a pain. Plus my FTP times out a lot.'

Thanks Z, although I did not understand the above, I am in no way technically minded as far as any form of programming goes. But I do now understand that it is not a huge task. the two sites in question have no sql or data bases. that is why they were never moved. . up to this point they plodded along with no real problem.

Camerasngifts thanks for the phone number - I shall tape it to my office wall

This sort of problem. . always shakes me to my bones. The truth is I would rather have a 6ft bodybuilder walk into my house with a baseball bat to beat me up. . than ten minutes of not knowing what I am doing.

I really do appreciate everyone's support and help. I shall go through the helpful post above and give a little 'reputation' to show my gratitude.
as the sincerest thank you

hpham · #19 (**permalink**) 01-18-2008, 09:01 PM

If you dont have any technical skill, I guess you have another hosting account, not a full server, or your spared server is fully managed. BTW, you can ask if your "spared server" vendor can help to move data. It's much faster to move through the Internet connections between datacenters than down-and-up with home connection

Yahoo seems not a good place for hosting. We got some customers from them, and all they're happy compared to Yahoo hosting service

z28com · #20 (**permalink**) 01-19-2008, 02:07 AM

Quote:

Originally Posted by Tubby

Z28com said
'You log in via SSH and do an SCP copy to copy the entire site from one server to the other, directly. You'll have an exact mirror copy. Then you'll have to log in and copy any SQL data. I use phpMyAdmin for that.

SCP copy examples:

Example syntax for Secure Copy (scp)

I used this recently to move my site. Using FTP to pull it down locally and then re-upload it again was too much of a pain. Plus my FTP times out a lot.'

Thanks Z, although I did not understand the above, I am in no way technically minded as far as any form of programming goes. But I do now understand that it is not a huge task. the two sites in question have no sql or data bases. that is why they were never moved. . up to this point they plodded along with no real problem.

Camerasngifts thanks for the phone number - I shall tape it to my office wall

This sort of problem. . always shakes me to my bones. The truth is I would rather have a 6ft bodybuilder walk into my house with a baseball bat to beat me up. . than ten minutes of not knowing what I am doing.

I really do appreciate everyone's support and help. I shall go through the helpful post above and give a little 'reputation' to show my gratitude.
as the sincerest thank you

That's okay. I'm sure somebody here can help you. It only takes a few minutes to do. They just need the login and passwords for both servers so they can log into one and do the copy to the other. Then you can change the passwords when they are done.

It would save you a whole lot of headaches.

If you have a database to copy, such as MySQL data, then you have more headaches on top of that. If your site is all simply static .HTML files, then it's easy as pie.

Tubby · #21 (**permalink**) 01-19-2008, 03:53 AM

" If your site is all simply static .HTML files, then it's easy as pie."

Yes I do understand that. But my site photohosters went down last month because someone planted some program in there that redicted thousand of people to a shoe store. (I lost over 20 subscribers)

classifieds.KakadoonHotel, is currently issuing a virus to visitors. these are both my sites. and this is with out letting strangers onto the site.

Everything always looks easy. . until I try doing it. Or I get someone to do it for me.

Up to this point I have no Idea why two sites disappeared for a day, it could well be the result of something I did last year. . I do not know. . I am no longer "gung Ho" when it comes to the internet.