Hi,
I regsitered all my domain names at uk-cheapest.co.uk and they have been there for several years and have always been ok. However recently I neededto change the nameservers and did so in my domain control panel, but the changes 7 days later still are not made.

The reseller, uk-cheapest does not respond to any support tickets or emails and I have contacted directly the registrar resellone.net to see if they can do somethin, but am getting no response from them either.

Its like these 2 companies have just stopped operating and the sites are still up ad they are still accepting payments, as I tried to transfer the domains elsewhere and their site took the money to do it, but again, nohing happened.

I contacted ICANN who told me to contact Verisign, who told me to contact the registrar and so on I am being sent in circles.

Does anyone know if there is a way to get back control of my domains. One in particular I really dont wan to lose as oe the years it has good SE rankings and I would lose traffic and business to change it now I believe.

But I have moved my sites to a new host and need to change the nameservers, so how can I go about managing them if the reseller and registrar both are unavailable?

I want to transfer them to a decent domain host like enom now, but I cant do that without the current reseller or registrar unlockig them and sending me authorisation EPP codes, which they arent doing.

Can I go over their heads as I do have proof of them belonging to me.

This whole matter is making me dizzy from being sent in circles, so any advice...or even some sympathy ...would be greatly appreciated.

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Yes, I feel your pain... pain in the neck, i know

The problem with the domain business, is there is very little margins. Small margins means cutting costs.. cutting costs means not enough support staff ...

Since resellone.net is the main registrar, just keep bugging them, I'm sure eventually they will respond.

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Don't they have a phone number? Generally, may be too late advice, Use a Rgistrar you can drive to.

I used one year and 100's of emails to move one of my domain name's name services to a Norwegian hoster. That was one of the experiences that made me write the article linked to above, "Advice for ......

DNS Stuff: DNS tools, DNS hosting tests, WHOIS, traceroute, ping, and other network and domain name tools. A tool you can use to print out information about your and their domains. They also have a forum.

Does you not have control over the nameservices yourself? Can you not log into an account and administer them yourself?

Yes, you can. There must be an authority in UK that you can contact. In the worst case:

1. Send an email that you will post their names on different forums on the internet.
2. If that does not function, send an ordinary letter with the same information. If they still do not answer, contact a lawyer.

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This might help you, but you first must try to resolve it and have a "paper trail" that you did so:
ICANN | Accreditation Overview

I'd also try first to transfer the domains in question to a different registrar. I've been dealing with namecheap.com and found them to be easy to work with, and they've been around for a lotta years.

If the names won't transfer, and/or the registrar's interface doesn't work to unlock them, and you can document this (screenshots, maybe?) then you have something with which you can file a complaint with icann.

btw, you said:
You don't pay the registrar you're transferring away from, you pay the registrar you're transferring to.

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BJ has the right of it.
Transfer the Domains using a top of the line registrar like Godaddy then they will fight to wrest control of the domains from the uks Cheapsh..cheapest provider

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As BJ noted, you got off track somehow if you sent RESELLONE.NET more money to effect a transfer.

You need to find a registrar (or a registration service provider) that is NOT affiliated with RESELLONE.NET. This new service provider will "receive" your domain if a transfer ever happens.

If a transfer is not effected, the "receiving" service provider (if legitimate) should not charge you.

Good luck ... and make sure that you never again have an a hosting company or domain registration outfit as the 'admin' contact in your domain records!

SRB

Your best bet is to transfer the domains to another registrar, one that you know will be around for a while.... or to the actual company that issued your registrar their resellers permit. You will need to contact their customer support directly and let them know under what circumstances you are attempting the transfer. More than likely you will need to fax them photocopies your identification card(s) to verify yourself.

Years ago, I registered my domain names using an email address that I no longer had access to. Network Solutions wanted email verification at that time in order to process a contact information change. It took them about four weeks for them to process my new email address, but they wanted me to fax them all the pertinent info to get the ball rolling.

Today's customer service from registrars is much improved, so you probably won't have as much of a nightmare situation as I did. The issues obviously are different, but the processes to remedy them are similar.

You get what you pay for , shoulda used networksolutions.com they seem to be the best.
George

Same thing happened to me a number of years ago with a local (Australian) reseller for enom called MyDomainsBiz.com - after repeated emails and unanswered phonecalls I called enom in the US who said that it was strictly between myself and the reseller.
I then found a reputable local host who wasn't a reseller and arranged the transfer which occurred when my subscription with MyDomainsBiz.com expired which was 6-months from the paid-up date ( I was sweating on the date and checking daily around that time). Also until I had control restored with our new host, I had no control to make changes, etc.
Luckily for me I've the sort of business' that require infrequent changes/updates to be made and I've got so busy with my core business that I haven't had a chance to get at the websites in a long time.

BTW - the reseller has recently phoenixed and had the hide to send me an unsolicited promotion of the services that they provide. As unsolicited promotions are forbidden by law here (the SPAM Act), my response to them was a bit colourful and their promotional email was forwarded to the regulator for action.

You might get some ideas on how to deal with this if you google "Registerfly"

Amazing their website still comes up first on Google, given this history--

Registerflies.com - Domain Name and Webmaster Community

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Gimmie a break! You don't get what you pay for with Network Solutions - and sometimes they even help you to get your domains stolen by others (before the days of domain locking...). GoDaddy is safe - just don't host with them...

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hi . no problem , nominet....Nominet UK also lookup forum at acorndomains.co.uk . ppersonally , I use 123reg.co.uk for over 700 domains ,no problem
hope this sorts it out 'zee'

I lost a number of good Chinese domains (.cn, hk.cn) and Indian domains (.in) because the resellers just disappeared and the Chinese and Indian Domains Authority ignored all my emails for assistance.

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Why is that - I've had my site hosted on GoDaddy for 3 years now with no problems what-so-ever??

Sue

Loving Hands Boutique

I bet you run a static html site instead of a scripted site off a database. GoDaddy is notorious for having crappy mysql access and an awful response time for database driven sites. That's if you can get them working at all. Just google "godaddy hosting" and feast your eyes. Run the name over at Web Hosting Talk - The largest, most influential web hosting community on the Internet and you'll get the same eyeful.

They are more or less okay for domains, but the interface is needlessly complicated and they keep trying to sell you all kinds of other services. I'd rather pay 80 cents more a year and have a good interface with a registrar who doesn't CALL ME AT HOME TO TRY TO SELL ME STUFF (which is when I transferred my domain names off godaddy.)

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Thanks for all the advice. Much appreciated.

I did manage to find that resellone.net, the registrar is actually Everyones Internet, aka theplanet.com and they have plenty of points of contact, so I am getting hopeful I can sort this out and I can get my domains away from uk-cheapest.

Having looked at Companies House, I think maybe the company uk-cheapest has gone under but they have left the website up accepting payments and stuff.

So hopefully Everyones Internet will sort it out and thanks for the comments and article links, which I am going to sit and read now, so that when I do get to transfer them , I will know what to look for with regard to where I put them.

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yea I run a static html site.
Thanks for the info bj - I'll keep that in mind when I get ready to revamp my site.

Sue

Loving Hands Boutique

I don't recommend godaddy.. we've had a bunch of headaches on behalf of clients with domains registered there.. overall they aren't bad, just can be difficult at times.

We resell domains through tucows (OpenSRS) and haven't had any problems there. Not always fancy but quality counts to me. The part we always liked was when a reseller disappears the domain owner (registrant) can still manage their domain directly via opensrs's site and transferring to a new reseller within their network is a simple thing to do.

There are other good registrars / resellers out there too..

Transfer to someone is the way to go if you are unable to get any response on up the line where your domains currently are..

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Be careful with GoDaddy...they have shut down domains when they receive spam complaints about them...even if the domain owner is innocent and has not spammed.

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I'm just hosted thru GoDaddy - my domain is with "domains priced right"

Sue

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My current hosting service is pathetic. I have moved 1 site to hostgator.com and I have been absolutely astounded at the great service. I think I have made 4 requests and each has been resolved in under 30 minutes.

If you are looking for a good hosting service, I can recommend hostgator.com Perhaps I should have kept it a secret.

Chandrika, you usually have to unlock a domain before changing registrant data and or nameservers, and the switch is usually in your domain manager. The Lock/Unlock feature prevents unauthorized transfers and changes. Your domains are locked and changes you make to nameservers won't stick.

WHOIS for hairstylezone.com shows:
Domain status: clientTransferProhibited
clientUpdateProhibited

From their knowledge base:

"If you wish to use your domain name with another host there is no need to transfer your domain name to them. You may simply update the nameserver settings which they have supplied to you, to your domain name, via your domain control panel with UK-Cheapest. Nameserver changes can be performed as often as you wish for no charge. If you do decide to transfer your domain name away, then there is a one-off charge of £10 + VAT. This can be actioned also within your domain area, by selecting the Unlock option."

I have a hunch that you will find the Unlock option available in your domain control panel. Updating is fast now. Keep running WHOIS until you see the changes, then go back into your control panel and lock your domains.

-aerialx

Contact nominet.org.uk for all your UK domains. They will do a mass transfer and re-tag for a fee of £60 IIRC, but only for your UK domains. Since they should be aware of the collapse of a UK registrar there should be no problems.

I have had them sort out stuff for me in the past, usually in less than 24 hours.

Fantastic discussion, let the social community scare them to act professionally unless they will go broke as they deserve. It is about your eProperty. What would you do if somebody started to destroy your house? There is no difference beteween digital and real proberty.

I have experience with 5 differnet hosters, two of them deleted. I know wich service I can expect when I talk to my Danish and my Norwegian hoster. Both of them excellent, the Danis (good security on a shared server as far as I can see) cheaper, and does everything for the client. The Norwegian, more expensive true specialists, that is worth their price.

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I'm sorry to hear about this.

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I second this. Almost 18 months ago I had a client with his website developed by someone else and having lots of issues. I analyzed the website and when I asked him to get MSSQL Database access via Enterprise Manager in order to verify my analysis, I was shocked when he reply me with the GoDaddy response. They were saying that they don't provide access to MSSQL via Enterprise Manager. They have their own interface which was in simple words a BS.

The story didn't end there. When the client decided to move the website away from them, they charged (if my memory serves me right ($150) just to take the backup and send the backup file. I was really unable to match their wonderful domain hosting with this web hosting service. Mind you, I have several domains all hosted with GoDaddy, the oldest of which is for last 4 years and had never faced any issues till date. Only one domain is hosted with Yahoo Domains which I still feels sorry for because of the problems I had to face when updating the name servers. First time it took 17 days for them to update it after I called the company whose reseller they are. The second time I didn't took chances and send a cc to their network providers and it took just 4 days. Lol.

My 2 cents...

Khurram.

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"I try to do what I can do when I can do it."

"If we fight, we may not always win, but if we don't fight, we will surely lose."

I had 10 DNs with RegisterFly earlier this year - when they went broke.

I tried for two months to transfer the DNs out but RegisterFly locked them all - so transfer was impossible.

Eventually ICANN stepped in, deregistered RegisterFly and ordered them to unlock all DNs and nominated GoDaddy as the new Registrar for them.

Fortunately I did not lose any money through this - many hundreds [ thousands?] of people paid RegisterFly for new DNs or DN renewals - unaware of the problems happening -and received neither the DNs, the renewals, or their money back.

I'd originally gone to RegisterFly as they had .info DNs for $0.99 - from now one I'll pay more - it's safer !

Good News and maybe it was because it was discussed here, who knows, but literally the day after this discussion was featured, a very nice person actually contacted me from resellone.net (aka The Planet) , and has given me access to all my domains. After 2 weeks of beating my head against a brick wall, I can rest easy again, with access to my domains, now all pointing to my new VPS and all is well in the hood as Tracey would say.


Thanks Thanks and Thanks again.

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Good to hear.

I had a similar problem but with another web agency who went under, we couldn't contact them about a domain to then swap name servers.

Luckily the name expired and i could then buy it as new.

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Hello,

This apibayly in Paris. I sympathise with your hosting outfit problems. Actually, I signed up with a similar organisation to yours (hébergeur-discount) but I don't have trouble with my domain names - the problem is lost mail ! I suppose if you decide on a cheap host you may get what you pay for. I've now decided to host my sites on my own server - you could consider doing that too! I use EasyPhP, which is a combination of Apache Mysql and phpMyadmin - it's all rolled into one! Of course you may need a couple of computers because do-it-yourself hosting slows down PCs.

The only thing you would then have to worry about is registering your domain names with Net Solutions or Namebay etc.

Mind you you'll have to keep an eye on security with EasyPhp !

all the best,

apibayly

But

1. How much is your time worth?
2. Which inconvenience loss do you estimate?
3. Did it have a real effect on your business's cash flow? If yes, is it possible to estimate the present value of that loss?

If they were true professionals you / they would have figured out that and paid you that amonut times 1.2.

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This is the really sad part of the story. Wether you are on a linux or a windows server, you can dowload XAMPP and make an Apache test server with PHP, MySQL, phpMyAdmin + about 20 other tools in a few minutes. That is easy.

Security is another story.

• How fast is your connection, compared to a professional hoster's?
• Kw's: Firewall, hacking, packet sniffing, cross browser scripting and other security aspects (to the internet etc).
• How good are your backup system?
• What if your site suddenly got a lot of more traffic? Would the server break down and / or the connection be blocked?
• How good are it in case of electricity breaks, UPC batteries or diesel aggregates that some professional hosters have?
• Would you use a rack or a more professional load balanced system, where the other computers take over if one crashes?
• Other problems that I do not remember in a hurry.

Before I did that, I would look for a true professional hoster.

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Hi,

I'm glad everthing turned out well in the end - Webpro World may have a long arm!

best regards,

apibayly

Good stuff, glad it worked out

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Yes, as an economist with education on the Dr. Scientlevel in mathematical finance, that would understand a professor from Harvard specializing in Corporate Finance, I would say that your loss is:

infinite

You have to understand finance to figure that out. I have had my own small disputes and a big dispute with Norway's largest Bank, DnB that made three mistakes in a case against Norways larges ISP Telenor with sister compay Canal Digital.

My compact version: I ordered a parabol packet from Canal Digital and was promisded a price less than NOK 1800, let us say 1600. First I got a bill of NOK 4 200. The case was taken to court where a judge laughed at me when I said that as an economist I understood what monopoly power was. Economic theory is part of my profession.

The case continued, and as is usual in most countries, the judge accepted the big sellers story and not mine. In court the seller even admitted that the price was 1890 and in addition came hidden costs of about 2700. He also said that they got a very important letter, proof that should be used in court, from DnB that I was promised, but never got.

Now I ove them NOK 70 000 and the bank 170 000. Worst of all Dun & Bradstreet downgraded my small company from an AA to a C rating. That must be the worst with this case. Again an irreversible remark and as such infinite compensation if it can be proved that it was / is illegal (may be not, since a judge is a legal reason to give a remark. But a seller from Dun & Bradstreet called me and wanted to sell the report about the downgrading. I said that I had reserved myself from phone sale in the Norwegian do not call database. He said that I could get it for half the price. I reccomended him to throw the report in the trash can. Seller from Dun & Bradstreet calling a person that has reserved him from phone sell? How serious is Dun & Bradstreet? Was that accepted on the corporate level or was it a person from Norwegian finance Mafia operating on his own or on behalf of ...? Do you think a Norwegian lawyer understands that? An US would perheaps, since product responsibility (consumer protection) is better and more professional there than any other place as far as I understand. Don't expect too much of an European lawyer regarding valuation and corporate finance. As a side note, large pharmaceutical companies have lost cases and had to give compensation of about USD (or was it NOK) 2 billion? Why? Because of the theoretical infinite loss when your health is destroyed.

Note: Product responsibility very often starts in the USA and are imported as is or with modifications to UK, Norway and other countries in Europe. USA is much more professional on product responsibility of real and may be digital goods than Europe. As far as I understand, the company has to pay the case if a consumer complain about a commodity in the USA and it is taken to court. That is how it ought to be.

So my short version is:
The client did not pay a bill with a higher price than he was promised.

Two days ago they called me. I told that they had to write a letter. It is important to have everything written. Do you think I get a letter? If so, from whom?
Norway does not have death penalty. You must read Ibsen to understand that. We have more refined methods. It has continued 7 years, and as long as my heart beats, this case will continue unless they give me full compensation, in theory infinite, since they first gave a credit remark that the admitted was illegal and eliminated it. The next that they gave is not eliminated. Now it is available worldwide through Dun & Bradstreet's database. That is not thousands of NOK, but millions. I have only written about the case on four internet sites. I have more than 40, but that was not the intention with the sites. I may already have been declined as an affiliate because of this case. I do not place Ad where I have written about the story.

My recommedation to you: Before you go to war, estimate your enimy. But if you have the resources, time and courage:

Engage a good lawyer and take them to court:

I can help you estimate the present value of your loss. Then you can multiply that amount with 1.2 to get an acceptable compensation for your infinite loss.

Worst of all:
The story with Telenor and DnB is now so funny, that I may miss part of it if it is settled.

I have a land property in Norway, that may be worth NOK 500 000 if it is sold in the open market.

Here the government regulates areas for what is called free areas, areas where the public can relax and enjoy outdoor life. My little land is for the public. The Norwegian gowernment with NOK more than 2 trillion in oil money on book can not pay for that.

1. There is such a public regulation on my land.
2. Now DnB has taken security / mortgage in the land.
3. DnB tried to sell the land, but was unavailable, but increased the original claim on me from NOK 70 000 to 170 000 (increased costs).
4. Then came Canal Digital an took an additional security claim of NOK 70 000.

Anybody from Hollywood here that want to make a movie?

I have always thought of writing a book, (hopefully a best seller since I am still an economist).

Title of the book:
"Ola jævel = Ola devil"

Ola is the name of a Norwegian person in Scandinavia.

Some people have said they want a chapter in that book.

Make this thread a perma link, so it can be found and read in the digital space some 100 years from now. Then if you read this in 2207? How is product responsibility now? Who was correct? Was the earth spherical or flat? If your are a lawyer or psychiatrist, don't touch my circles.

I have to end this story with a cite of Ibsen (I have read all his books).

"Så langt min diktning tenner sinn i brann,
så langt går grensen for mitt fedreland."

(I deleted some comments of a word in the first sentence of the poem).

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More about this important topic:

1. Is there a written contract, and if yes, how easy is it to change hoster if you are not satisfied with their services?
2. Will it cost money to change hoster? It shall not, see my explanation in my first post above.
3. Here is a related SP post describing in more detail what problems you may get if you are your own hoster.
4. Note that as long as your site is unknown, security may not be a problem. There is a potential that security becomes a big problem once the traffic is high.

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