Images don't show on some computers

[UCSI]

I ran into a problem that I can't seem to duplicate (tried on several computers and with different browsers). I recently uploaded a re-designed version of a site www.pelham-saddlery.com

Now out of all people the site owner states that none of the images load on the home page (she only sees an x for the image place-holder). Any idea what the problem might be - images are not pre-loaded on this site - site is created in Dreamweaver - thanks for your help!

[iwebgeek]

Could be connection problems or time-outs on their side, related to their computer, network, or ISP.

They could also have images disabled.

Displays fine here.

[UCSI]

thanks - I thought of that - this is what they answered: Cookies and deleted files have been cleaned and Explorer is set to factory settings

I don't know what else to look at...

[Paul B]

Have you got 'hotlinking prevention' (or whatever it's called) activated on the hosting? I found that this occassionally prevented some browsers not seeing some images. Sorry, I can't tell you why...

[sysop912]

Right clicking on the place holders to see where it indicates the original images reside.
Perhaps they images are not actually online, and may still be residing on the remote computer that the page was designed on.

In versions of front-page prior to FP-2003, I would often have problems when publishing to web, where the image files would either not be published to web, or the resulting published HTML, would point back to where the images were stored on my remote computer, which was not accessible to folks viewing the site on my hosting service.

I however, would see my images, and didn't realize there was a problem until others indicated to me that they were only seeing placeholders.

Might be as simple as that?

Cheers!
Brian

http://www3.sympatico.ca/thercr/photosite

[spiderbait]

Without sounding too cynical, I'm going to go out on a limb and say that this is probably (99% certainty) a user error on the part of the visitor.

I'm surprised how often I have to explain what seem like very common sense things. After spending inordinate amounts of time working with them through all the possibilities, it usually ends up being something relatively simple that they didn't realize they could or should do.

I would make sure the owner is manually refreshing the browser and forcing the browser to get the most recent copy of everything. "Factory Settings" can mean a lot of things depending on which browser version and if it's a proprietary blend such as AOL. Some of them might not by default check for new versions of pages.

If that doesn't help, I would have them restart their computer and try again. Failing that, I would ask them to try viewing the site from another computer just so they can verify for themselves that it actually really is live and working.

I viewed the site and everything appears like it should work as far as I'm concerned.

Good luck.

[iany]

Couldn't agree more.
Have checked site with IE6,FF1.5 and O9. All is as should be.

Ian

[Brian_ilp]

I ran the main page and the sale page through Net Mechanic. The main page was OK but indicate possible problems in Firefox. The Sales page was bad with over 100 HTML errors. Two BODY tags, two HEAD tags, load time 70+seconds, 227 links.
Some images are direct linked from another website (img.constantcontact.com).
Some of the errors are trivial but there are enough serious errors for a browser to get 'confused' enough not to display an image.

I would suggest that you tidy up the problems and then look again at the non-appearing images.

[ukeyoc]

I visited your site and everything is working. But you have some errors in your html code. Here is a link to the validation.

[UCSI]

thanks for all your help and input! The sales part is maintained by the owner...I asked them to not cross-link the images (they have space on constant contacts server), but to no avail:)

I will look into some of the validation errors - as far as I know the image problem only exists on the home/index page.
Thanks again!

[bwn]

http://www.pelham-saddlery.com/Merchant2/#

Images are not working on this page so it's not all user

[stevealmond]

I've got Win XP and IE, using http://www.pelham-saddlery.com/ I don't have any pictures downloaded. However http://www.pelham-saddlery.com/index.html is no problem at all. Don't ask me why, but yes there is a problem with this site.

Steve

[stevealmond]

Ho-Hum, clicking on both of the links in my last post loads all images. However clicking on the original link http://www.pelham-saddlery.com/ on the WebProWorld email still doesn't load any images. Same URL, don't understand!!

Steve

[stevealmond]

That link works as well, it was a copy shortcut from the WebProWorld email. However the link in the email still doesn't load any images, I can click on it all night and I don't receive a single pic of a boot, or saddle or anything.

However you may not get much of a response from the email as it was shown as this;

Google AdWords Discussion Forum
What Keywords to Pick, Competitive or Non-competitive?

I ran into a problem that I can't seem to duplicate (tried on several computers and with different browsers). I recently uploaded a re-designed version of a site www.pelham-saddlery.com

Now out of all people the site owner states that none of the images load on the home page (she only sees an x for the image place-holder). Any idea what the problem might be - images are not pre-loaded on this site - site is created in Dreamweaver - thanks for your help! Read Replies

Clicking on the topic or read replies took you to a completely different topic.

Steve

[UCSI]

so - since some of you COULD duplicate the problem - what causes it? I am growing gray hair over this...