Wisdek Scam

SCBA · #1 (**permalink**) 10-10-2009, 01:09 AM

Hi all,
BEWARE OF WISDEK !!!
I have been suckered into the Wisdek scam and I have lodged complaints with the Canadian Fair Trading. They called my business in Sydney, Australia offering the service and as we had been doing our own campaign that is costly so we had a listen to what they had to say. They gave us a free demo in which a Wisdek generated ad was placed for 24 hours and it showed constantly on top in first position for the demo period. That’s where the scam begins.
So we were impressed and decided to give it a go. We signed for a three month term and the nightmare began.
Monday morning in Sydney, business hours...(3 days after signing) the ad was not running. Tuesday the ad was running but it wasn’t on top but on the right side varying in position from top to bottom result and even not showing during busines hours when we most needed it to be showing. By the third day it was not showing as guaranteed so we tried to call...no answer, we emailed....no reply. After another day of no replies we finally got through on the phone and asked why we weren’t showing. The lady had told me that the cost for the key word was higher than expected and that technical support was on the job fixing the problem.
Another day passed and no ad displaying as guaranteed. We sent more emails and received auto generated and copy and paste responses saying that their terms in the contract was not guaranteed and any time the ad doesn’t show they offer a “downtime” where they give you extra service after the contract has finished. Finally I got a human reply to an email saying that my ad wasn’t showing in the first 3 days properly and that 12hrs of downtime had been credited to my account.
So far so good???
Within the first week the ad wasn’t showing so I emailed them and said cancel the ad and refund my money as they did not stick to their guarantee and I wanted a full refund. They cancelled the ad within minutes of me sending the email and they offered a 50% refund.
I tried to find out why the ad wasn’t showing and they said it was because my IP address has been recorded by Google and it won’t display the ad as I keep searching from the same IP address. So I told them that other ads were showing and how would Google know that my IP address was for my ad and not display my ad but everyone else’s?
Once again, the silent treatment from Wisdek.
I have resumed my ad for one month as it’s better than 50% return and no ad showing at all but I cancelled the remaining contract. This downtime they offer is a scam. They display your ad on the “more sponsored links” page 2, as if anyone goes there.
If there are any other suckers that have been scammed by Wisdek then complain to Canada’s Office of Consumer Affairs.

Wisdek do not reply to my emails, they don’t call me back and they don’t give a toss about my complaints.

Wisdek have failed to deliver on their guarantee.
Wisdek have failed to respond to complaints.
Wisdek have failed to communicate with the customer.
Wisdek have failed to turn an unhappy customer into a satisfied customer.

Wisdek is a scam. I’ll say it again WISDEK IS A SCAM !!!
I also hear that they only trade out of Canada but are located in Israel. Beware of Wisdek

Martinscholes · #2 (**permalink**) 10-10-2009, 06:30 PM

Wisdek Lies - Says they are Google

They seem to be less than honest.

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