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| Google AdWords/Google AdSense Discuss topics specific to Google's AdWords and AdSense programs. |
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03-01-2005, 10:35 AM
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Adwords system meltdown.
Has any one else noticed that if you add a new campaign to ADWORDS, it doesnt actually show up!
I recently set up an entire new campaign with 5 or 6 adgroups and none of them have showed up in a week now. My CPC and text ads are all good, keywords are targeted yet the ads are not shown. My other campaigns are running fine but it seems like AW has a few hiccups. I have emailed Google a few times and its been almost two weeks with no replies! Can any one shed some light on whats going on!? 
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03-01-2005, 12:28 PM
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What do you mean by "it doesn't show up"?
You're not getting any impressions at all?
__________________
Matt Levenhagen - Affiliate Marketing & PPC Training | Niche Marketing Resources, Tips and Advice | Niche Marketing Memberships
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03-01-2005, 07:27 PM
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Something similar happened to me a few months ago.
One day I noticed my Adwords campaign wasn't being displayed for the keywords I had targetted. In fact, it wasn't being displayed for any key words. I doublechecked all the settings and found nothing wrong with my campaign --so I emailed Google about the problem. After a few days of waiting for a response (which never came), I called Google (yes, there's a number you can call for Adwords support --though they don't publicize it). After repeated attempts to talk to a human being, I settled for their voicemail. A couple days later Google returned my call saying "a technician looked at your campaign. It is active now." When I asked what the problem was the Google CSR offered no explanation. Long story short, Google Adwords support sucks! Good luck!
__________________
Nordic Inn NH
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03-01-2005, 07:31 PM
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Why not do like many of us are doing, dump all things Google. I have dumped the Adwords and AdSence and using them as my SE. They just about bled my wallet dry with their AdWords and I get better and more relevent click throughs from Overture.
I think I hate Google, did it come accross like that?
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03-01-2005, 07:44 PM
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The reason I asked the question above is because if you are seeing impression AND you try to run a physical search for your keyword AND it doesn't show up anywhere in that search it could be a Geo thing...
...Ads are geo targeted. If you don't see them, someone else in the world might be. If there are zero impressions, of course there could be a glitch. What technology doesn't have glitches... Are they "On Hold" or "In Trial"?... We need more info. I'm not going to defend Google because then that will just attract all the Anti Google people:) You can do well with Adwords; I know a lot of people that do very well. If people weren't doing well, there would be no advertisers... But it does take hard work and patience. It does take someone that isn't going to give up after one week or one campaign... or even 50 campaigns. I bet the average person will set up 10 campaigns before they find 1 profitable one... But then it depends on a lot of factors including the niche you're in.
__________________
Matt Levenhagen - Affiliate Marketing & PPC Training | Niche Marketing Resources, Tips and Advice | Niche Marketing Memberships
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03-01-2005, 08:03 PM
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Adsense site was down for more than half a day on 26-Feb
Google was still displaying Adsense ads on my websites, but I was unable to log in and get reports.
When I tried logging in at 4.50pm Australian time, the notice on their page said they were temporarily down for system maintenance but would be up again at approx. 12:00 am PST (US time) on Feb 26. It's up and working fine now. But we'll see what happens over the next week, eh?
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03-01-2005, 09:49 PM
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I am not getting any impressions at all!
The ads are simply not showing...
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03-01-2005, 10:21 PM
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Well Bobby I don't know what to tell you. If you've checked everything over and gone through your campaign settings to make sure you didn't accidently change the end date or something, then maybe it's a glitch.
It could also be (I don't know what market you're in) that the keywords are saturated... I almost feel there may be a cap... Some keyword markets might have 50+ advertisers competing. In that case you just have to wait for your turn; wait for some of your competition to fall off... which could be a long time... I have Adgroups that just sit with no impressions. I know people are searching for them because my keyword tool tells me so... I just wait or don't even bother... If you get nothing, find another market or search for a keyword niche. You said you contacted Google. Let us know what they say...
__________________
Matt Levenhagen - Affiliate Marketing & PPC Training | Niche Marketing Resources, Tips and Advice | Niche Marketing Memberships
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03-02-2005, 01:05 AM
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Make sure that your budget is high enough. google only shows you throughout the day based on what your budget is in relation to what they think it should be for your keyword phrases.
If your budget is below what they recommend, your ad will only show a fraction of the time. Brian Drive Traffic and Sales to your site
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03-02-2005, 02:54 AM
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If this campaign is still not showing up and your other campaigns are then I would suggest you shut down the campaign and set it up again. It actually could just be a glitch.
Also I'm sure you already checked this but make sure it's not paused. Is this an affiliate product your offering, or your own? Jason Tor
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03-02-2005, 03:16 AM
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The exact same thing is happening to me right now, no impressions are to be seen and no ads are displayed ! When calling Google support (18662GOOGLE), Mike the googler I spoke to said my account was being looked into by a specialist and that he didnt have access to the account.
According to him, the specialist will email me to give me more information however I have no information on why my account is in the hands of a specialist or how long it will take !! Any ideas ?
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03-02-2005, 08:45 AM
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Re: adwords system meltdown
As someone who spends 4 figures daily on Adwords for our own sites and client sites, I have noticed a change over the past months. It's getting tougher. I sometimes feel the Adwords algorithm has become more complex than the Google directory!
If your keywords are too generic and/or popular sometimes this will trigger them to be put aside for manual checking. Now I have noticed that this does not always get done terribly quickly and so if after a couple of days nothing happens I will put in a call to my Adwords rep. [Bobby, call the UK Google 0845 number. If you don't have it, visit one of our sites below and send a message to the contact address. I'll email it to you]. DoctorSEOSoCal has a point too. Check your campaign spending cap. It may be OK for your existing adgroups, but when adding a new group be sure there is enough slack. mlevenhagen suggests there may be a cap for popular words. I think he may be right. But I doubt whether you will be OK if you just 'wait your turn'. What is more likely is that the adwords 'Hal Superbrain' is looking at the effectiveness of the rest of your campaign and account, in terms of clickthrough rate and grading you. Lastly, reduce your in-trial terms. There definitely is a per account cap on these.
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03-02-2005, 09:45 AM
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I have observed similar behaviour. I agree that it can be related to the relevancy of your keywords and your bids.
The (unknown) Google Algorithm will show your Ad more frequently according to: a) the relevancy (CTR) of your keywords and b) your bids (in comparison with your competition) If you start a new Ad, the value of a) is not known, because your Ad has not been displayed. This means Google need to "assume" an initial value for your CTR. This "assumption" can be done only based on similar ads using similar keywords. If you are in the unluckely position to have keywords historically known as low CTR, probably the algorithm will return too lower CTR´s and your Ad will not be shown. The only option (disregard of calling the hotline) would be to increase your bids to "ignite" your Ad, then you will get a real measured CTR value and can return to normal bids. This is of course only my own assumption of the behaviour commented here. The real algorithm is unknown. Alex
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03-02-2005, 11:46 AM
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Thank you all for your advice, I have tried everything every one has suggested, with no results.
I have made sure the daily rate is high enough, I have also made sure the phrases I am using are at a high enough CPC. I setup a new campaign on the control panel, for the phrase "superkala" a completly obscure word. I did this on two seperate Adword accounts, two days have passed and still no ads. Its amazing when your spending triple figures with Google, they listen, but when your spending a little amount they cant be bothered to reply via email. Go figure! I hope to have the UK 0845 number to contact them, I will keep you posted! Bobby
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03-04-2005, 09:29 AM
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I tried to call the 866 US number and got an answering service!
Has any one got the UK adwords number? Many thanks
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03-04-2005, 11:06 AM
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United Kingdom Sales Office
The Courtyard 12 Sutton Row London W1D 4AD phone: +44 20-7031-3000 fax: +44 20-7031-3001 and: European Headquarters 1st & 2nd Floors Gordon House Barrow Street Dublin 4 Ireland fax: +353 (1) 436 1001 http://www.google.com/corporate/address.html
__________________
Matt Levenhagen - Affiliate Marketing & PPC Training | Niche Marketing Resources, Tips and Advice | Niche Marketing Memberships
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03-07-2005, 06:35 AM
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Well after almost three weeks, I have finally heard from Google, after a phone call to their UK office.
Not only did they address me as a completely different person, but they told me my ads were suspended... This is ridiculous Hello Steven, Thank you for your call. It has come to our attention that your Google Adwords accounts do not comply with our terms of service and advertising policies. As a result, your accounts have been suspended and your ads will no longer run on Google. As noted in our Terms and Conditions, Google reserves the right to terminate advertisements for any reason. To view our Terms and Conditions, please visit https://adwords.google.com/select/tsandcsfinder. We Appreciate your cooperation. Sincerely, The Google AdWords Team ---------------- To access your AdWords account, please log in at: https://adwords.google.com
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03-07-2005, 12:14 PM
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Well the stinks Bobby!
Soooooooooo... Why? Did they tell you why? Do you know why? They actually just suspended that campaign but the rest of your campaigns are running as normal?... Why wouldn't they just disable everything and notify you?... You may or may not have answers to these questions, but I'm curious.
__________________
Matt Levenhagen - Affiliate Marketing & PPC Training | Niche Marketing Resources, Tips and Advice | Niche Marketing Memberships
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03-07-2005, 12:22 PM
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Your guess is as good as mine!
I was given no reasons, and when I logged in to my account, there were no ads in the "dissallowed" boxes... Everything is still enabled but there are no impressions and none of the ads are showing... I dont understand how they can disable ads, that werent ever showing in the first place! The thing is that I added some of these ads and KW to my other account, and its been over a week now and its still not showing. I have a feeling that they are just "fobbing me off" as we say in the UK. I assume there is a technical problem somewhere and instead of dealing with it direclty I have been given a robotic response. A bit like when you call your Internet service provider about connectivity problems and they say "oh, we had a router go down, or we are having server problems..." Nine times out of ten they are talking out of their rear end!!! I have worked on a IT help desk for years, so I know all the tricks to get rid of customers! LOL!
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03-07-2005, 12:29 PM
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Bobby,
Does this campaign have to do with an affiliate program? If not what are your keywords and product info. Jason Tor
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03-07-2005, 12:35 PM
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Jason,
this campaign is not for an affiliate program. Its for a site of mine that sells plastic card printers phrases like "magicard" "magicard alto" I even created a new campaign, with a dummy ad, with my own name, as well as the word "superkala" None of these have shown up! The riddle continues...
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03-17-2005, 05:44 PM
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A whole month, after i setup my first campaigns on GOogle Adwords, and still no ads showing.
I have emailed serveral times, I have called their help desk, all with promises of calling me back etc. Not a word... where do I go from here?
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04-08-2005, 10:35 PM
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Try another Engine
Hi Bobb,
I would not waste so much time on google if the response has been so bad. Try Overture. I can tell you that we work with all of the engines, and unless you spend a good amount of money with them, you probably won't get great service. Overture is pretty good about communicating their editorial process via email. If you have not tried htem, give them a try. Let me know how it goes! Danay Global Resource Systems The Complete Interactive Marketing Solution www.grscorp.com
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