Please help in selecting a shopping cart!

[Dominator Human]

I currently have an Amazon Webstore.

I signed up for an Amazon Webstore so I could make an easy transition to selling my items direct on Amazon.com

This webstore is a complete nightmare. You can't customize anything but these widgets that are not in the areas that really need to be customized. Using this is a complete nightmare.

I have created 2 Yahoo Stores and I found it so easy to use and I am thinking of starting another, but I don't want the limitations that Yahoo imposes. I have looked closely at Volusion and Magento.

Can anyone give me an accurate comparison of A Yahoo Store, Volusion, and Magento

I will need to add 2000 products within the next 2 months and I am looking for something very robust and will be able to grow with my sales and company.

[incrediblehelp]

Why arent you just making yours from scratch anyways considering your need for customizations?

[chocochef]

Not sure if it would work for you, but I've been using a simple cart called VP-ASP 6.5 (Shopping Cart Software – Ecommerce Solutions and Web Hosting From VP-ASP) for a couple of years. Whole thing is written in ASP and source code is fully exposed, so you can customize all you want if you know HTML/CSS/ASP. Quite inexpensive too, ranging from $99 to $499 depending on options.

It's not without limitations, but works fairly well for our purposes. I would be curious to know other best in class shopping cart options. Any good roundups/review sites?

Thanks,

Alex

[google junky]

Honestly, I like to use Online Shopping Cart Software, Web Site Ecommerce Solutions and Systems
You are able to make your own pages the way you want them to look.
Adding products to the database and then writing the pages.
customization is endless.

If you go with a host like Christian Web Hosting By The GraceNet or any other host that offers it as part of the package then it will cost next to nothing compared to using Securenetshop directly.

If you choose a point and click service then you get what you ask for. Little or no room for expanding with your own ideas or imagination on how you want it to look and function.

That's my 2 cents
Google Junky

[crossland]

Have a look at osCommerce - as it is open source, you can change it as much as you want.
Plus, there are a large number of contributions that you can add.

Tim
hosting-specialist.co.uk - Business Hosting - PHP Web Hosting - UK WebHosting - Ecommerce Store Hosting - Oscommerce Site Host - London Host - Website Hosting

[Dominator Human]

Originally Posted by incrediblehelp

Why arent you just making yours from scratch anyways considering your need for customizations?

Please explain what you mean by that?

I work for a web design company and we use CRE loaded and even though we make our own templates for each client is seems flawed and does not have all of the features that I need.

If I am to use a shopping cart solution, how can it be completed from scratrch? are you stating that I should just build my entire e-commerce site using Dreamweaver? I have thought of that, but it would be a pain as my inventory changes so much.

I am looking for the best e-commerce solution. Something that is easy to use a a Yahoo store, but has all of the features of Volusion.

I have heard some great feedback about Volusion, but I don't want any bandwith problems. I have tested it and I like most of it's features. The thing I can't stand is it seem that Yahoo is the only solution that will allow me to add my products directly in it's own category right on the screen. You don't need to go throught a complete disaster of finding product attributes as you add these whrn you are adding the product. I guess I'm used to adding about 40 products in 1 hour directly where I want them.

Can anyone post their thoughts on this and if you are using a good cart let me see your website.

[bunkbedking]

For a slick simple cart - I recommend the cart I use - e-junkie - great, clean "pop in"

[Dominator Human]

Originally Posted by google junky

Honestly, I like to use Online Shopping Cart Software, Web Site Ecommerce Solutions and Systems
You are able to make your own pages the way you want them to look.
Adding products to the database and then writing the pages.
customization is endless.

If you go with a host like Christian Web Hosting By The GraceNet or any other host that offers it as part of the package then it will cost next to nothing compared to using Securenetshop directly.

If you choose a point and click service then you get what you ask for. Little or no room for expanding with your own ideas or imagination on how you want it to look and function.

That's my 2 cents
Google Junky

Google Junky,

Proof is in the pudding.

The 1 example that they have on their site is horrible. My Amazon Webstore design looks better.

I would need to see at least 5 different and good designs of sites using this as I am not impressed.

[wpriley]

There's a very easy answer to this ... get the Associate-O-Matic (AOM) application (Associate-O-Matic :: Build a custom Amazon Associate Store with 1000's of items in minutes) which builds a customized Amazon Web store in literally minutes. There are free and paid versions; the trial gives you use of the paid version for 30 days at which time you can opt for the paid version or move back to the free version.

Look at some of the sample live customer sites (Associate-O-Matic :: Customers) which quickly show how extensive AOM's customization options are.

I'd ignore any replies suggesting building from scratch or integrating with a non-Amazon specific solution until you give this powerful tool a try.

Good luck.

[Dominator Human]

Originally Posted by wpriley

There's a very easy answer to this ... get the Associate-O-Matic (AOM) application (Associate-O-Matic :: Build a custom Amazon Associate Store with 1000's of items in minutes) which builds a customized Amazon Web store in literally minutes. There are free and paid versions; the trial gives you use of the paid version for 30 days at which time you can opt for the paid version or move back to the free version.

Look at some of the sample live customer sites (Associate-O-Matic :: Customers) which quickly show how extensive AOM's customization options are.

I'd ignore any replies suggesting building from scratch or integrating with a non-Amazon specific solution until you give this powerful tool a try.

Good luck.

I will look closely into this, but here is my concern.

I want to sell my products in my store not Amazon associate products. I am an Amazon Associate, but the purpose of me building a Amazon Website is to have the products already in the format that can be used by Amazon.com so I can sell there directly.

Does this solution allow me to have my own customized Amazon Webstore that I can sell my own products?

[weslinda]

We work with the Pinnacle Cart system, and have used it to implement a nicely designed web site for a lingerie my wife owns, as well as other carts in other verticals.

The cart is separate from the skinning, so layout is very easy, integration is pretty straight forward. Updating the cart is very simple, and it can be tuned to be very search friendly and it has a great backend system, better than any cart I've seen.

Lots of great modules made for the cart, and with the proper planning it would be easy to roll a site out using this system.

If you would like more information, you can check it out at PHP Shopping Cart Software | eCommerce Website Solution| Storefront Design | Hosted Shopping Cart | Online Store Builder. If you'd like for us to show you the lingerie site we developed, just shoot me a PM.

It works with the major payment systems, and there is even a discussion out there of integration the Amazon Custom Payment system as an option to offer your users 1 click checkout if they are amazon clients.

[Dominator Human]

Originally Posted by weslinda

We work with the Pinnacle Cart system, and have used it to implement a nicely designed web site for a lingerie my wife owns, as well as other carts in other verticals.

The cart is separate from the skinning, so layout is very easy, integration is pretty straight forward. Updating the cart is very simple, and it can be tuned to be very search friendly and it has a great backend system, better than any cart I've seen.

Lots of great modules made for the cart, and with the proper planning it would be easy to roll a site out using this system.

If you would like more information, you can check it out at PHP Shopping Cart Software | eCommerce Website Solution| Storefront Design | Hosted Shopping Cart | Online Store Builder. If you'd like for us to show you the lingerie site we developed, just shoot me a PM.

It works with the major payment systems, and there is even a discussion out there of integration the Amazon Custom Payment system as an option to offer your users 1 click checkout if they are amazon clients.

Hey Weslinda,

I would like to see your wifes website as an example.

Can this or any cart solution look like this: www.3wishes.com

[weslinda]

Dominator, any cart can be made to look like pretty much anything, but I don't think the flow of the site you're pointing works well from a user or search standpoint. My wife's site is Maternity Lingerie | Sexy Nursing Bras | Sensual Lingerie for Pregnant and Nursing Women.

And then visual is simply limited to the abilities of the design team you work with.

[wpriley]

Originally Posted by Dominator Human

I will look closely into this, but here is my concern.

I want to sell my products in my store not Amazon associate products. I am an Amazon Associate, but the purpose of me building a Amazon Website is to have the products already in the format that can be used by Amazon.com so I can sell there directly.

Does this solution allow me to have my own customized Amazon Webstore that I can sell my own products?

I don't think it does. Sorry for the bad advice.

[google junky]

Originally Posted by Dominator Human

Google Junky,

Proof is in the pudding.

The 1 example that they have on their site is horrible. My Amazon Webstore design looks better.

I would need to see at least 5 different and good designs of sites using this as I am not impressed.

You may have missed the part where I said, "You are able to make your own pages the way you want them to look"
As far as options in the cart, you would need to actually investigate on your own to see if it works for you rather than taking a glimpse at a demo.
I'm not here to sell a product. I don't plan on going into it far enough to do all the work for you.

Good luck with your search,
Google Junky

[Dominator Human]

Originally Posted by weslinda

Dominator, any cart can be made to look like pretty much anything, but I don't think the flow of the site you're pointing works well from a user or search standpoint. My wife's site is Maternity Lingerie | Sexy Nursing Bras | Sensual Lingerie for Pregnant and Nursing Women.

And then visual is simply limited to the abilities of the design team you work with.

I can understand what you mean as everyone that I speak to in this business always tells me that this is a poor design. But I have been in the Lingerie business for 5 years longer that I have been doing e-commerce website designs and I can tell you that I know for a fact that this website www.3wishes.com has made a net profit more than any other site selling the same items. I have been folowing this industry very closely.

It is not a good design, but their combination of great marketing has paid off.

I like what I see so far with the Pinnacle Cart system and they seem to allow more flexibility than Volusion.

I'm going to look at all of the demos.

Can you send me any other sites that have been customized with the Pinnacle Cart system?

[weslinda]

Dominator, well, i'm sure the design has worked for them, but I think that there needs to be an evaluation of the lack of true competition. Sure, lots of single guys have tried, but no one has focused too hard.

I'm not going to argue. If you are willing to pay, I'm willing to build it. Just realize, I will simply share my disapproval. There is a lot of research that goes into site layout and configuration on such topics. I would base their success on that marketing piece. And the key is knowing the marketing and improving on what someone else has done.

Don't copy them because they are successful, copy the successful things they have done, and improve those they don't, such as the design.

[1centwiz]

If you want a shopping cart that can traverse over a number of places, why not invest in a ColdFusion Database that you can manipulate to what ever format you want?

Take a look at huckleberry gift boxes,wildlife bar ware wine accessories,rustic themed decor It is a site that I built using a shopping cart that the programmer and I put together over 8 years ago. You can purchase the cart from NinePlanets,LLC here's the link: NINE PLANETS: Hosting you can depend on. Websites that bring results.

The best thing about this shopping cart is that you have the options to add keywords to the products, have an awesome back side admin with reports on sales with a margin index to determine actual cost-shipping=profit and so forth. It also offers options for pages to have meta tags that fall right into the template per page that you build.

Best of luck to you! I hate templates that make you feel like you are boxed in... I'm an individual and enjoy the freedom of the imagination!

[funsun]

You can see a list of sites using Pinnacle Cart at Online PHP-Based Ecommerce Shopping Cart Software Solutions – Our Clients

Good Luck!

[weslinda]

Funsun, thanks for adding that, I forgot to throw that in. There are tons of sites out there using Pinnacle Cart, and i know from personal experience that you can make the cart spit out the pages any way you want visually.

It's a nice system. That page and those carts really show you how you can vary the appearance with pinnacle.

[Dominator Human]

Originally Posted by funsun

You can see a list of sites using Pinnacle Cart at Online PHP-Based Ecommerce Shopping Cart Software Solutions – Our Clients

Good Luck!

Those sites are already on the Pinacle site. I am not impressed with all but one of these designs and I wanted to see any Pinacle carts out there that are not on the Pinacle site.

[weslinda]

There are lots of site out there, go to Google type "Powered by Pinnacle Cart" and search. You will find plenty of sites working with Pinnacle Cart. They also have a whitebox solution where there are other "carts" that are actually powered by Pinnacle Cart but under a different name.

I think that with the design you like, few other sites will seem like it. Realize that no one is building a cart with that layout and structure, so I doubt you will find something you like, that matches up.

Just realize the system can be pushed to look any way you want it. And those sites that are on the Pinnacle Cart domain, they can be found at the domains listed as live carts.

[varun8211]

I agree.. It is better to build such a site from scratch .. We have lots of similar experiences from our clients where we end up building a shopping cart for them from scratch..

Originally Posted by incrediblehelp

Why arent you just making yours from scratch anyways considering your need for customizations?

[amxfan]

Before you get a list of every cart people like or use, can you provide us with some ideas of what the cart has to do?

I know you stated it has to be simple as Yahoo and include the features as Volusion but what else? Sometimes you have to give a little to get a little, as no cart will do everything you want it to do unless you build the cart yourself.

What programming platform are you looking for? php, asp etc.
Price range?
Hosted solution or non hosted solution?
UPS and tracking integration?
Customer order history?
Inventory control?
What gateway does it have to work with?
Product upselling?

Personally I would stay away any and all contribs. You never know when the author is going to stop supporting it and also if it will work if the cart does an upgrade. So any mods and add-ons you want to use are ones that the cart programmer puts out as well. I would also stay from any open source cart, but that is just my opinion.

[weslinda]

I have no idea why someone would build a cart from scratch. Don't mean to offend, buy why reinvent the wheel each and every time? You take the best option you can afford, and build from there. Building your own is just nuts in my opinion, but hey, i guess I'm too used to a commercial product with the feature sets we need, and couldn't imagine the hours and cots it would take to build the core engine.

I certainly am a fan of Commercial over Open Source as you have someone to hold accountable and rely on for support. Open source means you have to hope that the developer will be there in three months when their mods don't work. Also, with a commercial product, you can be sure that new features are likely coming.

Do your homework, and educate yourself before making any decision.

[varun8211]

That is true.. but what we do for our clients is - we take the most of the code that we have built and reuse it to suite the customization for the client .. In the end, its all on client - what do they need.. there are definitely lots of features that are already in the market which can be used.

[Dominator Human]

Originally Posted by varun8211

That is true.. but what we do for our clients is - we take the most of the code that we have built and reuse it to suite the customization for the client .. In the end, its all on client - what do they need.. there are definitely lots of features that are already in the market which can be used.

I just looked at your portfolio and your company would not get my business. I am not impressed with any of your sites.

Just for a little background about me.

I am a Program Manager at www.123triad.com

If you take a look at our portfolio you will see that we have created more websites than you could ever imaging. This is why my standards are so high.

We customize CRE and it know that in and out and I will not go near this because of no support. My client call me day and night asking how do do this and that.

My biggest concerns are:

1. I need to be able to add invertory quickly. From all of the carts so far, I can an an item to a Yahoo Store in several seconds with discription, price, colors, size, pictures, and all meta tags.
It took me 10 min to add a product with Pinnacle and most others. Amazon Webstore takes twice as long.

I have to add 1500 products in the quickest shortest amount of time.

2. I need to be able to customize the home page to look exactly like I want and it is 100% important that when it is viewed in any browser that the cart or template will fit 100% of the screen width regardless of the resolution. This is the first thing that upset me with Volusion until I figured out that you can automatically make the template wider by adding a wider logo to it.

3. I don't want any bandwith issues as my previous Yahoo stores have tons of traffic. With so many People looking at all of the huge images and make purchases I hear that Volusion may not be a good choice.

4. Customer features such as e-mail a friend, reviews, and easy shopping experience.

5. I don't care about inventory control as I don't stock inventory


I have spen all day looking at solutions and so far it seems Pinnacle may be best for me. I am going to review others

[amxfan]

I want and it is 100% important that when it is viewed in any browser that the cart or template will fit 100% of the screen width regardless of the resolution. This is the first thing that upset me with Volusion until I figured out that you can automatically make the template wider by adding a wider logo to it.

I have to ask. Yes you can make it bigger by adding a larger logo and make it fit perfectly on a 1024x768 screen but what happens if viewed in 800x600? A scroll bar is not a 100% fit I do not think.
anyways, that is neither here or there.

From what you stated you needed the cart to do is rather simple and just about any cart will work. It's more then likely going to come down to what and who you like. To be honest though I'm still not sure who you need the cart for... You keep bringing up who you work for and the number of sites they have done. Then you go on and say YOUR Yahoo sites do this and that. So are you looking for a cart for you or for a cart the company you work for can use on sites they make. If your looking for a cart for you then why bring up who you work for and how many sites they build. To be honest that only makes me wounder why they can not help you.....
But again that's neither here or there.

Here are a few carts that I have worked with and used.

Zend cart
To me this was a glorified os-commerce cart and I do not use it.
Squirrel Cart
Nice cart but vary limited to how you can make the site look.
X-Cart <-- I use this cart still
Tons of TPL files to dig though. Major learning curve to find out what TPL does what. I use this due to the factory add-ons and once you learn the TPL files then it flows kinda smoothly.
Yahoo Store.
Hosted Solution. I hate hosted solutions
Shop Site
Another hosted solution but this site is a lot like Yahoo as it is easy to work with and setup. you can also make it work with just about any existing site. If I was going to use a hosted solution this is the one I would.

Cart Manager
There is another way you can go as well if you never gave it a thought and that is with a off site cart. This way you can build the site any way you want in any language you want. You only add the options like size,color, quantity etc and a add to cart button. Another upside to this type of cart is if you have 5 or 6 site they all can be hooked to it with no extra fees. Downfall is it is an off site cart

I hope you find and like one that works for you.

[google junky]

Originally Posted by amxfan

I have to ask. Yes you can make it bigger by adding a larger logo and make it fit perfectly on a 1024x768 screen but what happens if viewed in 800x600? A scroll bar is not a 100% fit I do not think.
anyways, that is neither here or there.

From what you stated you needed the cart to do is rather simple and just about any cart will work. It's more then likely going to come down to what and who you like. To be honest though I'm still not sure who you need the cart for... You keep bringing up who you work for and the number of sites they have done. Then you go on and say YOUR Yahoo sites do this and that. So are you looking for a cart for you or for a cart the company you work for can use on sites they make. If your looking for a cart for you then why bring up who you work for and how many sites they build. To be honest that only makes me wounder why they can not help you.....
But again that's neither here or there.

My thought exactly

[PPIS]

Hi There,

First time posting in here so forgive me if it all goes horribly wrong!!

We have built a few ecomm sites using Actinic (Actinic Shopping Cart Software Ecommerce Solutions. E-Commerce UK. Sell Online). Primarily set up for UK users (and not cheap) but there is a US version available on a 30 daytrial from the downloads page, Actinic Download Centre.

It integrates nicely with Dreamweaver and once you get your head around their customised tags, it is easy to customise to any design you want to use.

Many Payment Gateway Providers are already configured out of the box and so it's not too fiddly to set up integration for many payment solutions.

It produces html pages offline and publishes them to your site. Great for SEO!

We use the Developer package in the office and then supply the Client package to the end user. This is a nice content management system that is quite straight forward to use, allowing our client to administer the shop with little or no intervention from us.

There are many example shops on their site and a few links on ours too: http://www.poleposition.uk.com/ecommerce.html.

Hope this helps.

Cheers,

Duncan

[weslinda]

Dominator: I wanted note one thing you mentioned regarding adding a product. With Pinnacle, you can bulk upload the product information from a CSV file. So you can create a CSV file, and bam, live cart. You can also bulk upload product images, and the cart can run pretty quickly.

The only serious time is the edit attributes and things along those lines. I have a client that I work with to update 10000 products information every month, it takes me basically no time once they provide the excel file. I organize it the way I want and away I go.

Also, there are tools to facilitate this in various ways as well, so not a terribly tough thing to accomplish. Just takes the proper planning if you want to save time.

[weslinda]

I forgot to add that the template sizing is 100% easy with Pinnacle. It actually comes with the option to push the cart to 100% width naturally, and that can be developed with any template you use. Just do the homework on that one.

Pinnacle does have a wishlist and email to friend option, reviews is an add on module you'd need to purchase, but it's pretty straight forward. With the right list, and planning, you can get the features you want with ease. Lots of developers have built lots of modules to add on some of the features you've requested and maybe some you haven't thought of.

[seofan]

I have a few carts with ZenCart - but also (seems like the majority) agree that Pinnacle is better.

[mbobic]

Interesting topic. It is interesting that no one asked what your web-building skills are? Building from scratch is of course the best solution if you want 100% customizable site, but personally, it took me 2 weeks to build a sad looking site in Dreamweaver! Waste of time, in my opinion.

What I look for? Easily integrated software and tools!
Volusion is pretty good, as I can build a basic store without going into editing much. I want to focus on products and marketing and not building a web site.

Pinnacle I will also look into.

Someone above mentioned www.securenetshop.com That looks good, but you need to have a website built before you add their features. So that might be good flexibility for ya.

Anyhow, I am curious, what programing skills do you need for pinnacle???
As I mentioned, my web building skills are terrible, and I tend to prefer an easy (non-code) interface. Does pinnacle offer that? Who else offers that? (Peronally, I tried HostGator and Servage, who seem to work best if you build from scratch).

[Dominator Human]

I guess that I need to clarify a few things.

1s is that I work for a large web design company that uses CRE loaded as the backbone for out client's e-commerce projects. I know and understand how to use this as we customize each template for each client. I dont want to use this for my e-commerce site.

i have designed 3 Yahoo Stores for my personal sites that have nothing to do with my company that i work for. I just mentioned this as a base for everyone to understand that my standards are high for website design in general.

I have looked at several shopping carts listed and from what I can see from the example of most of these carts are that they are pretty horrible. This is not to say that the design could be better, it's just that I have not see any good design from what I have seen. I'm not going to pay for a cart and then find out that I can't do what i want. It's true that most carts can do what i need, but you would not believe hom many can't can't do something as simple as allow me to add my products directly to a category on that page ass Yahoo stores allows. Most cart force you too add the product options on one page, then you need to add the product, then you need to add it to the category. I willl have to do this so i can see how it looks for most of my products on the page. If anyone have used a Yahooo store they will understand what I mean as I can add hundreds of products to a category wwith alll options in no time at all. And using a spreadsheet takes no less time than adding products one by one at it would take just as muct time. Besides if done this way I would then have to go back and move the products from my inventory to it's category. A complete waste of time.

like I said previously i do like this feature of Yahoo stores.

From my current research I have narrowed it down to Pinnacle Cart and Volusion. I like all of the features of Volusion, but I have read horror stories of customers getting huge bills because of bandwith.

I am trying to innovate and not immitate my competition in the design. I think I will be able to accomplish this through the site design.

Can anyone who is using either of these carts tell me how they truly feel about the choice they made?

[weslinda]

mboic - no programming skills to get pinnacle running, more just understanding and setting up the product. there are templates available that you can then tweak as desired.

basic layout understanding is helpful when editing the structure and feel of the individual pages of the cart.

Pinnacle is very easy to edit colors, themes, buttons and so forth without the need to know any programming. If you want to customize and add features not found in Pinnacle, then programming is needed. An understanding of PHP & MySQL is pretty important.

[andrewbrott]

I have used several different carts over the years searching for the one I like best, including several previously mentions. Of them all I think the best bang for the buck is squirrelcart.

[Toni Anicic]

I can see you looked at Magento, my personal opinion is that Magento is the best OS shopping cart out there

[dealio08]

Pinnacle Cart

It works with the major payment systems, and there is even a discussion out there of integration the Amazon Custom Payment system as an option to offer your users 1 click checkout if they are amazon clients.[/quote]



Can someone tell me where to find this discussion? Can't seem to find it on google.

[amxfan]

Originally Posted by Toni Anicic

I can see you looked at Magento, my personal opinion is that Magento is the best OS shopping cart out there

I to like what this cart has to offer, but one of the biggest down falls of it is that it use's session id's for search engines. I have viewed threads on their board where people where having an issue that when a site:domain.com was done it was including a session id in the URL. It was also mention that if two people visited ones site at the same time they would be able to add product to each other carts. To my knowledge these issue have not been fixed but I may be wrong since no I do not use this cart. if I am wrong please let me know.

I'm not trying to slam this cart as I really do like the layout and what it has to offer. I just think they have work to do before I would use it.

http://www.magentocommerce.com/boards/viewthread/19229/

[Toni Anicic]

Originally Posted by amxfan

I to like what this cart has to offer, but one of the biggest down falls of it is that it use's session id's for search engines. I have viewed threads on their board where people where having an issue that when a site:domain.com was done it was including a session id in the URL. It was also mention that if two people visited ones site at the same time they would be able to add product to each other carts. To my knowledge these issue have not been fixed but I may be wrong since no I do not use this cart. if I am wrong please let me know.

I'm not trying to slam this cart as I really do like the layout and what it has to offer. I just think they have work to do before I would use it.

http://www.magentocommerce.com/boards/viewthread/19229/

There is no such problems with Magento. These problems occured in September and are probably long time fixed by now.

Magento is actually great at on-site SEO if you know how to set it up properly.

[pixma85]

i would stick to volusion or monstercommerce

[sportsgunner]

Read up on other opinions and decide on yourself, make a budget and goals prior starting a cart up

[MJ22]

3DCart Sucks! We've been with them for 1 year now, and they are the WORST! We are currently looking for another ecommerce company to switch to NOW! Sure they have their software system set up looking nice... But if you have any questions whatsoever you're ALL ON YOUR OWN!!! Their customer service is by far the worst we've ever experienced!!! You think calling verizon or your mobile provider can be tough? Not!!! Think again! They are very rude, mean and have an attitude like, "Oh well", "I can't help you with this", "we are not concerned about you leaving to another company". We dread every time we have to call them to ask about anything, because there is 100% chance you are going to get off the phone angry, upset, unsatisfied, disapointed with your question unanswered. Like the other person that left a previous comment... They don't care anything about you, long as they are collecting their money. I would NOT recommend anyone going to 3DCart. I believe they are a small employee owned and operated company and that can be stressful, so maybe they are overworked or something? But they really need to hire some more employees because their customer service sucks!!!