CityMax and BathGems.com

bathgems · #1 (**permalink**) 11-14-2006, 11:06 PM

I cannot seem to get my site to come up. Statcounter is showing traffic but I cannot log in using any of my computers. CityMax.co is the host and their site seems to be down as well.

They boast 170,000 websites hosted so this has to be happening elsewhere.

Does anyone else use them? Are you having the same issue?

Thanks,

Steve

weslinda · #2 (**permalink**) 11-14-2006, 11:20 PM

Bathgems.com came up for me. Not sure what domain you are having issues with. Citymax.com comes up. Citymax.co would usually have a .ca or something to define the country if they are out of the US.

bathgems · #3 (**permalink**) 11-15-2006, 12:35 AM

That is very weird because when I type it in to the address bar it times out and then does a Google search in which my site comes up on top. When I click the link it does the same thing.

dirtydavid · #4 (**permalink**) 11-15-2006, 04:58 PM

This is happening a lot right now.

I have some 200 sites, all of which are hosted on one of 2 different servers in the US.

I can see them all fine from here in Spain, but users in the UK and the US are reporting that quite often the sites are not working.

Sometimes they drop the www and get through, but not always.

Seen my traffic drop by 20% over the last week as a result.

David

**wige** · #5 (**permalink**) 11-15-2006, 05:11 PM

When you say you can't log in using any of your computers, are all of these computers on the same network? It is possible that the host file on the router got corrupted, causing the router to return an invalid ip address for the web site. You can confirm this by pinging your web site and checking the IP address you get. It should be 69.90.45.54 - note that the ping will fail, you are just checking the IP address. This should be done from a computer on your network, not through a web site.

To ping your site from a windows XP computer, press [WINDOWS LOGO KEY] + [R] which will open the run dialog, then type "cmd" without the quotes and click OK. This will open your command prompt. At the command prompt type "ping bathgems.com" without the quotes and press [ENTER]. You will get about seven lines of code, the part you care about is pinging bathgems.com (the ip address)

If the IP address matches what I show above, then it is a (very very remote) possibility that traffic between your network and the network holding your web site is being blocked. While updating or administering your site you may have inadvertantly triggered countermeasures on the remote network that is blocking you. In rare instances, this can be triggered by security software on your end being overzealous and launching a simulated attack on the remote system thinking the remote system is part of your local network.

A final, and probably least likely, possibility is that you suffered a security breach in your local network, and from your local network the attacker tried to compromise your remote server and triggered the countermeasures at the other end.

Again, the last two are rare, and probably not the problem. Ping, and check the IP address. If that is the problem, let whoever manages your local network know so that they can resolve the issue. If the IP address is correct when you do the ping, contact your hosting company to see if the issue is at their end, and if not contact your ISP. Just to be safe, also scan your local network for problems and make sure all systems have working and up to date antivirus and firewalls.

EDIT: as for the post prior to mine, which was posted while I was typing this, that may indicate that a DNS server (which converts domain names to IP addresses) somewhere in the world is giving out bad information and may be causing the issue. Unfortunately, because of the way these servers work, it could take two to three days for the corrected information to propogate once the problem is fixed.

Orion · #6 (**permalink**) 11-15-2006, 05:21 PM

Site times out for me here also...

http://www.dnsstuff.com/tools/tracer...p=BathGems.com

gives us a traceroute there but appears firewall blocks pings so we can't see exactly which IP the problem is at.

I get the same when I tracert from here.

best guess is somewhere along the line is experiencing a ddos attack, brute force or just simple network issues.

definitely put in a ticket and provide the tracert info..

possibly someone was mucking about with some firewall settings too.

wwwizzard · #7 (**permalink**) 11-15-2006, 05:26 PM

Hi
I had a similar problem, and in my case it related to my ISP's cache of DNS.
If a site is down, my ISP would somehow never reroute to that site for a number of days, so although the site was up and live, everybody connecting through my ISP could not access the site.
To really check whether your site is down in that case I use http://www.megaproxy.com/freesurf/ because they bypass my ISP.
Not sure whether this is on topic, and I do not understand everything when it comes to DNS etc, but anyway...

John

Orion · #8 (**permalink**) 11-15-2006, 05:29 PM

that's a really common problem but in this case can't be as I didn't get through the first time I tried, and I've never been to that site before.

jimkelly7777 · #9 (**permalink**) 11-15-2006, 05:51 PM

Works grand in San Diego.

TrafficProducer · #10 (**permalink**) 11-15-2006, 07:02 PM

Quote:

This is happening a lot right now.

So who pulled the plug -:)

My host said they where getting better servers.. Since then I've had Slow Pages, FTP Log-on's and failing sites.

YOU need,, I think the IP not the domain for your test above>

http://whois.domaintools.com/BathGems.com

More tests DNS. IP, Who is etc...

noel_x99 · #11 (**permalink**) 11-15-2006, 11:51 PM

We have a client that often has this problem. Every 6-8 weeks, they lose connection to their website and email. The ISP is responsible, but it happened 4-5 times before we could even get them to admit responsibility. It seems to be a DNS issue, but they can't seem to track it down.