Paypal a bad company??? Post up your complaints.

[Jdude217]

I've had terrible service with paypal.com, I used to sale on eBay and used paypal for all of my orders. That was all fine and dandy until they froze my account for 1 customer complaint. Now my account is permanently locked and I cannot touch my money ($1,000). I've been trying to get my paypal account back for about 1 month now and they will not even talk to me. The problem is that the bank account that I have on file with them is not correct in there records so i cannot even do anything with my account! when I call them to tell them my routing number and all my info they say its NOT the same information they have... Why can't those lazy people call my bank and verify me that way? It's not my fault one of there guyz made a typo.

Who else has had bad experience with Paypal, and if you have had a bad experience with them, are you still useing them?? Did you ever get your paypal account back from being frozen/ locked???

Post up your complaints and also check out www.nopaypal.com or www.paypalsucks.com for more dirt on this company.

[ADAM Web Design]

Never had an issue that way myself, but then again, I wouldn't trust them to store $1,000 of my money.

I've built e-commerce websites using PrayPal as one of the payment options and, as far as your issue itself goes, haven't seen it come up at all myself. I've got a client who routinely puts through that level of volume a week on it and he gets his money within 5-7 business days (there's a delay in Canada for some stupid reason.)

Anyway, my complaints and the reasons I don't like them are as follows:

1) Next to no customization of payment pages. Wow...I can have a black OR white background. 2 colours...well...hues.

2) Awkward payment process for people to wrap their heads around.

3) A minimum of 2/3 abandonment once the user leaves the cart I've built and heads to the PayPal cart.

4) English-only payment pages. In the case of the client who pulls in $1,000 a week from it, that's led to approx. 90% abandonment since his site is en Espagnol.

5) No 800 line for issues. Granted, long distance is like 5 cents a minute Canadian these days, but still...don't be tightasses and eat the costs already.

6) Lack of trust on the part of consumers. Not that I can blame them for that, but many have told my clients that they don't want any part of PayPal because of a bad experience.

I'm not really sure what to tell you about your settlement issue with them, except possibly that this may work:

1) Give them a second bank account with correct info.

2) Verify the bank info (this takes 2-3 days for them to make the tiny deposit.)

3) Set the new account as your primary account.

4) Withdraw the funds.

I'm not sure if this will work on a frozen/locked account, but it's worth a try.

[Jdude217]

thanks adam, i just wanted to let you know that they do have a 800line, its just hidden ;)

here ya go,

Their toll free number is (888) 221-1161 - personally verified by experience of the admin of this site.

Their NEW regular telephone number is: (650) 864-8000 - (verify)

An automated phone number is 402-935-7733 (verified by admin)

Another regular telephone number is: (402)935-2050 - (verify)

408 376 7400 fax: 408-376-7514 (Verified by Whois)

One of their fax numbers is: (402)537-5765 - (unverified, but probably good)

Another fax number is: (650)251-1101 - (verified via whois search)

The entire block of phone numbers from (402)935-2100 to (402)935-2299 is all ther numbers as well

[StevenAllen]

Why ring your hands in frustration? There are plenty of competent professional merchant processing companies and Authorizenet is compatable with nearly all carts. Contact your webhosting cart provider and make the switch.

[Peter Cornstalk]

Using PayPal is just plain wrong.

They really only have about 22 million active accounts and not the 70 million they make it sound like. Yes they have had 70 million people registered, but 48 million of them are inactive. Plus many of those are problem from the days they paid people $5 to sign up.

That means 2 times as many people that signed up prefer not to use PayPal than those that do use them. :)

That also means that active PayPal accounts only make up 2% of the number of credit cards in circulation in North America and Western Europe.

It just makes no sense to use them.

[Jdude217]

I wish I could use a "regular merchant account", but I'm only 22 years old with hardly any credit. Paypal was my only option but now that there screwing me I'm having a little trouble. And if your selling on eBay and you use paypal it seems like all the buyers would rather use you.

I'm currently working on a new project www.findskater.com - a website that links skateboarders with company sponsors - similar to myspace.com but striclty for the skateboarding industry ;)

Getting a regular merchant account will be a good idea... im relying all of my income to be from charging by CPM for featureing skater/company profiles, company advertising, and any other featured content on the home page.

My best bet is to build the website, build up my network users, and get a co-signer to help with the merchant account.

[etechsupport]

Then what is good alternative for those countries?

[dharrison]

My customer was a victim of identity fraud due to some person creating an account using his details and using it to buy what he wanted to. Of course when the payment bounced, who gets the cops on his door - my customer.

Don't get me wrong - I know that it could happen on any server to any person in any situation.

But, considering that Ebay is also known as Fraudster's Paradise and PayPal is part of the company, this cannot be good.

Having said that Nochex took 4 days to reply to my ticket enquiry so their customer service sucks.

[kbegola]

One of my big problems is them letting you only take out so much out a month. I know my limit is $500 and then I have to wait until the next month. On many transactions they get a good cut and I cannot get the full amount deposited in my account.
Other than that, it seems to be a decent option. I think ebay has made people feel comfortable using the system and now people will travel to ecom sites to spend their earnings.

[Jdude217]

really? I wasn't aware of them not letting you take out over $500 per month. That is bullcrap..., that is your money and you should have total control over it. There has to be a way to upgrade your account or somthing.

[ADAM Web Design]

Originally Posted by Peter Cornstalk

Using PayPal is just plain wrong.

That could be the new campaign: "friends don't let friends use PayPal." :)

[Jdude217]

lol yeaa

[etechsupport]

Originally Posted by ADAM Web Design

That could be the new campaign: "friends don't let friends use PayPal." :)

Good campaign, though not clear whether you're using or not?

[ADAM Web Design]

Originally Posted by etechsupport

Good campaign, though not clear whether you're using or not?

I try to use it where and when possible. I created a compromise with a couple of my clients, though, whereby PayPal is used as a backup to their own e-commerce solutions.

[oomwrtu]

I am currently using PayPal for my site and haven't had any problems with them so far. However, I also only average about $200-$300 a month (needless to say, it's not a primary source of income). I do have a friend that had problems with PayPal freezing their account due to complaints from customers that were the ones that were actually causing the problem, but were looking for someone to blame.

On that note, what are the alternatives? For such a small income, PayPal worked great for me. Low fees on credit cards, no monthly charges, and easy to use (for me, the page designer, the user might be having more trouble than I know) shopping carts were very attractive when I signed up. Anyone have a reliable alternative?

[StevenAllen]

I think there are many potential merchant processing programs that are BETTER then what you are doing. First of all you are LOSING business when you are ONLY accepting Paypal. You are LOSING Biz from those buyers who see you as a small time, when they would rather do business with an established merchant. Paying a small monthly fee for a service oriented merchant processing program is not a tragedy. You will save money per transaction, have more revenue and better service(S) then Paypal, if you move up and RISK the big $$$$$.

Frankly, at the risk of sounding rude, if you cannot afford $7.50/mo think about a different business model.

[Jdude217]

oomwrtu,
I'm curious to know what your website is?

[Jdude217]

oh im dumb, i was looking for the 'www' haha.

[oomwrtu]

StevenAllen:

[oomwrtu]

StevenAllen:
I certainly understand what you are saying. Like I said, it certainly isn't anything I am working to build into a steady income (just look at the site design, I am still using frames :/ I am working on a redesign but am in no hurry), but do you have any suggestions for good, cheap payment processors? I am looking to build my new service into a successful business (3rd link, obviously not complete :D ) and I was planning on using PayPal, but if you have other suggestions...

Jdude217:
lol, that 255 character limit on the signature really cramps my ability to post all of the text that I wanted, so I decided that linked text would work best. :D

[Jdude217]

I would check into charge.com as a payment processor. It seems they have the best deals around..

Look into OScommerce if your looking for a good shopping cart system. It is built in PHP and its free.., and you can basically get it totally customized to fit your companies needs. It has a really good backend system so you may track your customers orders, there billing info, etc.

If you need any custom programming work done you can go to www.scriptlance.com. It is a network of programmers that do freelance work for very cheap.

Hope this helps out.

[Jdude217]

I was looking at your website and noticed you do realestate. Another good option is to setup some type of auction based website where people can look for houses, bid on houses..etc...

I used www.phpprobid.com to create my auction site www.sneakerbids.com, but I gave up on the idea and now working on a totally new project.