IP address different to mailing is it a no no

Steven1976a · #1 (**permalink**) 08-31-2005, 05:49 AM

Hi Following on to my earlier post about checks for receiving payments I have another question.

If the IP of an address is different to that of the credit card and mailing address in this case the IP address was USA and the credit card and mailing address were UK does this mean that the order was definately placed on a computer in the USA or can IP addresses be where a server is held?
Steve

jestep · #2 (**permalink**) 08-31-2005, 09:28 AM

It depends on the situation. The IP should be from the same place that the computer is located at, but the user could be using some weird ISP or using a proxy server in another country which would make the IP different. I don't think its solid enough to use as a qualifier for customers.

Corey Bryant · #3 (**permalink**) 08-31-2005, 07:22 PM

I would take a more thorough look at the ISP and the order. It all depends on the order, how much was ordered, and what was ordered.

It sounds fishy enough to definitely consider not completing the order. You can always call them / email them and ask them for the issuing bank name. A lot of hackers do not have this information. And then call 1-800-847-2750 for Visa and 1-800-622-7747 for MasterCard.

But you are using the best fraud protection - your gut. It is telling you something is wrong with the order.

Steven1976a · #4 (**permalink**) 09-01-2005, 12:03 PM

Hi, We did call the customer and felt quite comfortable with them as there was a lot of reference points.

The order was for 1500US$ of fashion jewelry and as we had only just started receiving online payments that same day which is why we are looking for help and advice to have input on how to handle if we are suspicious.

As a consumer would you (everyone reading this) if a company who you ordered from called up to verify details of a purchase by visa card? Im not talking about smaller orders but orders over say 1000US$, do you think it would ever off put a new customer for future business?

jestep · #5 (**permalink**) 09-01-2005, 03:39 PM

Quote:

Originally Posted by Steven1976a

Hi, We did call the customer and felt quite comfortable with them as there was a lot of reference points.

The order was for 1500US$ of fashion jewelry and as we had only just started receiving online payments that same day which is why we are looking for help and advice to have input on how to handle if we are suspicious.

As a consumer would you (everyone reading this) if a company who you ordered from called up to verify details of a purchase by visa card? Im not talking about smaller orders but orders over say 1000US$, do you think it would ever off put a new customer for future business?

We do the same thing on all orders above a certain amount or ones that don't look right. We have never once had a complaint about it and most customers were happy to see that we were trying to protect against fraud.

The benefit of being a merchant is that you are protecting both yourself and your customers when you monitor closely for fraud. Consumers definitely notice this.

Corey Bryant · #6 (**permalink**) 09-01-2005, 08:59 PM

As a consumer, I have pretty much grown to expect it actually.

**brian.mark** · #7 (**permalink**) 09-02-2005, 01:40 AM

I've had calls for $19 purchases and haven't had any questions on $12,000 purchases. That said, $1000 may be too high. Many of the fraudsters out there like to run a $30 - $50 order through a company, see if it ships, then get another order sent out quick for a larger amount before the cardholder can see the bill. They'll feel out what your limit is and that information spreads fast. Your gut should tell you when you need to check. Don't just follow a set number.

Brian.