Visa refund Changes 5/04

[StevenAllen]

In the May, 2004 Visa Operating Regulation, Visa has ammended it's refund disclosure policy regarding electronic commerce merchants to read:

An Electronic Commerce Merchant Web Site must communicate its refund policy to the Cardholder during the order process and require the Cardholder to select a "click to accept" or other affirmative button to acknowledge the policy.

(paraphrasing the rest):
policy must be on same screen as check out screen with total amount
or
on one of web pages Cardholder accesses during checkout process

I have always had this kind of refund/checkbox on my consumer websites and would encourage you to all do the same.