Visa refund Changes 5/04
In the May, 2004 Visa Operating Regulation, Visa has ammended it's refund disclosure policy regarding electronic commerce merchants to read:
An Electronic Commerce Merchant Web Site must communicate its refund policy to the Cardholder during the order process and require the Cardholder to select a "click to accept" or other affirmative button to acknowledge the policy.
(paraphrasing the rest):
policy must be on same screen as check out screen with total amount
or
on one of web pages Cardholder accesses during checkout process
I have always had this kind of refund/checkbox on my consumer websites and would encourage you to all do the same.
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Steven
http://EmerchantsGroup.com
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