My experience with verisign confirms the idea that they want to monopolize the market at all costs. Here is my horror story: A year or so ago, I decided to cancel my service with them and transfer it to a competitor. It took me almost two months to cancel my web service with them. I got never a chance to talk to a technician, and those who I managed to talk to, consistently reported to me that the technicians were working on my order.

Everytime I tried to cancel my service with them online, I was charged a one-year extension fee on my domain. Eventually I got an $800 dollars bill, which represented an advance payment for 32 years on my domain. I was 70 at the time, and ready to retire, and unwilling to continue working for another 32 years. I threatened to file a lawsuit, and was refunded the extra fee, but I gave up on my intention of transferring my domain elsewhere. By the way, I lost several weeks of business coming from my real estate website.