When I was plant manager for a company in the Los Angeles area, we were served papers for a lawsuit, claiming that our customer service representative had been abusive and refused to honor a warranty issue. After nearly a week of reviewing tapes, we finally found the subject service call.
The customer was demanding that we replace a $3,000 stove that had been damaged by "faulty" design or manufacture. They had hooked up a natural gas stove to an LP system (which will give you a pilot light abour 10" high... you can imagine what it does for the burners), set the oven on 375F, tossed in a roast, and gone out to the pool. Someone finally noticed the odor of scorched paint and melted plastic, and called the fire department, in time to keep the kitchen from going up in flames.
They readily admitted all this to our CS operator, who responded with (paraphrasing), "I'm sorry, but I'm afraid that's not covered under our warranty. But I wouldn't worry. I think you'll probably be much happier going back to eating your meat raw."
The gal that told him that was our best CS rep., and I couldn't bring myself to condemn her - I'd have probably said something along the lines of Jabo's last example. We had the guy's lawyer in to listen to the tape, and he immediately requested the suit be dropped.
Some people shouldn't be allowed to reproduce!
