1. Expected to be able to click on your logo and go to homepage.
2. Postal, etc. contact info. Yea!
3. Remove the reset button on your contact us (and any other forms). See
Reset / Cancel Button Considered Harmful (Jakob Nielsen's Alertbox)
4. It is FAQs and not FAQ's. Apostrophes are not allowed.
5. I would bring this "Why should I choose you?" up the main menu as "About Us". I wrote that and then read: "Tips for Good Web Site Design. Always create an "About Us" page to establish trust with your users"
6. You have plenty of words and they are good ones. But, I find the overall look to be really bland. The site looks like it was built from a template. You need to suck me in and the design does not do it.