Steve-
My first impressions:
I like the general layout, lots of whitespace. The blue text on blue background is
slightly faint, but even my old eyes make it out, so it's probably not a problem. Worst case, increase your contrast a little. I like your logo, it's eye-catching and simple.
I noticed that on your Customer Service page, the CLICK TO CHAT is not functional. Also, while you have a php email form, you don't show your email address. Personally, I like to save outgoing emails in my email client, and I can't with only a form. I would suggest both.
I don't know how important it really is, but I know that when sites require my email address, I appreciate it when they make a statement that they won't share it (however worthless such a pledge may be, it makes ME feel better
).
All in all, I liked it.