Re: How to get some vacation time.
Plenty of heads-up time communicated to them in intervals of 60, 30 and finally 7 days notice to get their changes in. Any changes received later than a certain date will be looked at after your return. I also give them our 1 800 number for 24/7 tier1 technical support for any critcal issue the likes of "website down" or "email not working" - but no one has yet to call.
Your clients have the same needs as you - the need for time off periodically to decompress and re-engergize. They'll understand - and if they don't, consider firing the ones that complain about it the most. The complainers are probably part of the 20% that take up 80% of your time! Which is a topic for another thread...
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