I don't believe the size of your order has anything to do with it. We import millions of dollars worth of electronics products from China every year, and go through this scenario more often than we'd like. It's simply an unfortunate part of doing business with Chinese manufacturers. To my recollection, we've never been successful in getting our money back, and sometimes we have to fight for replacements. If I were you I'd be happy for the replacements and find another vendor. There are plenty over there to choose from!