01-05-2009, 07:43 PM
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WebProWorld 1,000+ Club
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Join Date: Jun 2004
Location: USA
Posts: 1,546
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Re: Problem importing faulty goods from China to UK
Quote:
Originally Posted by chandrika
I paid via Paypal, thinking I had buyer protection, but have just discovered that only applies to items bought via ebay.
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Well.... yes and no. When you log into your account, go to the "Security Center". You should see a link that says "Protection For Your Purchases".
Quote:
Buyer Complaint Policy when you shop outside eBay
Regardless of where you shop online, PayPal’s Buyer Complaint Policy lets you submit a dispute for an item you don’t receive or an item significantly not as described. By doing so, you have the opportunity to resolve your dispute directly with the seller. See eligibility.
The PayPal Resolution Center — your first step for any issue
Whether you encounter a problem with an item you purchased on or off eBay, the first step is to go to our Resolution Center to begin the dispute process.
Here’s how it works:- Visit the Resolution Center and open a dispute within 45 days from the date you sent payment.
- PayPal encourages both parties to communicate directly with each other to amicably resolve the dispute.
- If you are unable to resolve the dispute, the next step is to file a claim within 20 days from the date the dispute was opened.
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