Good for you. I've dealt with some business from China and have many close Asian friends here in the US. You did good.

THIS SHOWS THE NEED FOR MORE CRM CONSULTING FOR CHINESE/ASIAN BUSINESSES DOING BUSINESS WITH WESTERNERS. Customer care culture between the East and West is vastly different. If anyone hears any specific need of business CRM consulting in Asia (China or otherwise), I'd love to know. I'll be venturing out on my own come April or May and will be doing extensive travel in Asia (China and SE Asia) partly for this purpose (and partly for the pleasure, to be honest!)

Thanks,
James

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