Problem importing faulty goods from China to UK
I recently imported some goods from china, cost me about $1500, when they arrived they were faulty.
I have dealt with the company previously and they did once before send me a faulty batch, which at that time, I thought it could be a one off so I accepted replacements which were ok. So I thought it was just a one off, could happen to anyone.
But I just received another faulty batch and they want me to accept replacements, but I would like a refund and not to do further business with them.
After offering me replacements, I replied requesting a refund instread under the circumstances and since then have received no communication.
I paid via Paypal, thinking I had buyer protection, but have just discovered that only applies to items bought via ebay. I only paid half the amount via my paypal funds , the other half Paypal pulled via my credit card, who say they can deal with that part of it and do a chargeback.
I think I have probably lost the money, but thought I would ask here if anyone has any advice. Is there any website with advice on trade laws between China and UK, as I know in UK the law states that if goods are faulty the customer is entitled to a refund, but I do not know if there is any similar law for international trade.
Not that I am in any position to hire legal aid, but maybe if I knew the facts I could communicate more strongly with them about it.
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