Myself I like it. I hate it though when those little pop-ups come up while I am surfing asking me if I need help. Why do you think I hate shopping so much? I hate it when salespeople come up to me & ask me questions.
But I digress.. The reason I do like it, I am there on the site, I can get my answers. They do not have a way to contact me (i.e., I call a toll free number - guess what, they now have my number). I get my answers & they can also direct me to the part of the site that I am questioning.
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