The site doesnt give away many people using it, so its not possible to take a look and see how templated it is, if they are offering a single template, skinned to suit the customer, that is very different from a tailored website.

The bespoke CMS that I use we have full control over content and most of the navigation, but we have to go to our hosting company to add brand new page layouts and top layer navigation changes and style. However his rates are very good.