hi thanks for getting back to me when using my ftp surfer i usually put in lenaghenroofing.co.uk for the username and have done so with all the sites i have used . But this time the client have passed me on a password. This is what the ftp surfer pass on to me:
530 Login incorrect.

Waiting 5 seconds to before attempting connection
Connecting to 'ftp.gilhooleyandrowse.co.uk' on port 21...
220 FTP Server ready.
USER gilhooleyandrowse.co.uk
331 Password required for gilhooleyandrowse.co.uk
PASS ****
530 Login incorrect.
Login profile rejected by server. Access denied.