Re: Call center conversation
I was more tolerant than some of my colleagues, I think. Like the poor guy who had a speak impediment that made what he was asking for sound like an obscene word. The women at the call centre kept cutting his call off. By the time he got through to me he was very angry. After I got him his number he asked me why I had not cut him off when my female colleagues had?
"Oh, I'm an older man, they are just a bunch of silly girls!" That amused him and calmed him considerably.
Also, there was a caller with a very strong Glaswgian accent. I asked him to speak again and he did so in a very exaggerated tone. "Did you understand THAT? He asked, savagely. I replied that I had, and that the fact that I had had difficulty understand him was entirely my fault, as I heard everything through an extremely thick West Midlands accent.
There was a brief pause before he gave a guffaw of laughter and said: "Good one! I have never heard that one before! Och, I must remember that one!" He was still laughing as he put his phone down.
It was then that I found out that people in Scotland do use the word "och" in conversation.
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