The pixelation of the images would have to be due to the software as you are reducing the image size. More than likely it is because the software you are using is not changing the resolution "dpi" proportionally while it is changing the physical size.

I looked at your booking form and was under the assumption that you were trying to do everything online, to where a visitor could see available dates, make reservations, etc, all through your site. What you might be able to do is take your booking.doc, save it as a webpage, and create a webform with a submit button at the bottom. I'm not sure how that would work, but I'm sure you get the idea. Also using a Microsoft Word document, you may have issues with not everyone has Office. Also depending on what version of Office the document was created in, an older version may not be able to open it. I had the software here to convert the Microsoft Word document to a Acrobat Reader .pdf document. Acrobat Reader is a free downloadable program, and it comes installed on any new system. I have emailed you the pdf file to info@ . If you wish to use it, that is great, if not, that is okay as well. I think it is another option you may want to look at.