Re: Call center conversation
Here is something that happened to me while I was working as a DQ operator for a company that was not allowed to search by name, only by business category. (BT was at that time the only firm allowed to search by business name.)
Caller: "Can you help me find the number of my friend, please?"
Me: "I'll try sir. What business are you looking for?"
Caller: "That's just it, you see... I can't remember the name of the business."
Me: "Well, we aren't allowed to search by name, only type of business. What type of business does your friend run?"
Caller: "I can't remember what type of business he runs. Sorry."
ME: What is his name?"
Caller: "I can't remember."
By this time I am wondering if it is a hoax call.
Me: "Well, can you remember which part of the country he is in?"
Caller: "No. I can't." (Pause)
Caller: (In VERY sad voice) "I... I'm not being much help, am I?"
ME: "Not to worry, sir! Tell you what, why don't you ring off, go and make yourself a nice cup of tea and have a think, and see if you can remember after that?"
I had to go off line for a minute to unwind the knot in my brain...
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