Tucows is a respected company but they are a wholesaler and not a registrar that deals directly with domain owners. I would suggest you go to a registrar you feel you can trust (I use several including itsyoursdomain dot com and register4less dot com) and set up an account to move the domain in question. Unless it is locked, that should solve your problem. If it is locked, I suggest you appeal for help from your new registrar. I have found it easy to get personalized help from register4less.

Hope that helps, MJ

__________________
M.-J. Taylor
SEO Web Design by Cyber Key Search Smart Design® SEO Copywriter & Traveling Vacation Gypsy