Originally Posted by hostgator

There was an electrical fire located in the DC's electrical room. The DC is evacuated and unfortunately at this time we have no ETA.

Currently only a small amount of our backup servers and a few new dedicated servers are affected by this issue.


We apologize for this inconvenience and we will be updating this very shortly.

Vincent M
Hostgator LLC
Level II Linux Administrator

*update from brent*
Hostgator has 186 dedicated customers affected by this outage out of the total 9,000 servers offline. The datacenter believes sometime tomorrow morning / afternoon they will be able to get the second floor of h1 online. Luckily for us 90% of our affected customers are currently located on the second floor. So assuming their plan works most of you will be back online early tomorrow.

We are the datacenters largest customer and with that power I was able to pull a few strings........

The twenty or so customers that are on the first floor will be amongst the first boxes relocated upstairs. I wish I had a list of who is downstairs, but unfortunately I don't at this time.

I'd recommend whoever is affected by this outage to get some sleep because from everything I've been told it sounds like there's a .000001 chance you'll be up before daylight. I hate to say this but please don't call or put tickets in about this. The hostgator staff has been instructed to check this thread for all updates so if you do call they'll simply read whats here. (I'm updating the forum before staff)

Once everyone is back online we'll be issuing 100% credits for the month to those who are affected. While this is out of our control we are still going to stand fully behind our guarantee.