OK,

It's your choice. A Registrar should be like a restaurant, you enter you sit down, you look around, you order.
If they serve you very bad food, you vomit, you get food poisoning and you leave...

Though if they force you to stay, and force you to sign Legal Declarations before you leave, stating that it is not "their fault",
and that you cannot report this to "anyone", not even your friends, the Health and Safety Board, when clearly it is, their fault
-- then this is wrong...

If you value your Intellectual Property and after reading these forums about Hostageway (your words) and you continue to stay,
you obviously must have very high tolerance levels and a very strong stomach.

Personally, I was quite ill and vomiting every day for 5 weeks... after their culinary delights...
and my IP Property is still a Question Mark...

The Fact that they have such a big Legal Department, it would not surprise me that they scan all of the Forums, Daily...
and were aware of your specific gripes, hence their "nice reaction".