Quote:
Originally Posted by Jeremy-IYC
OK Support, can you expand on your problem? Do you have access to the Transfer Authorization code?
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Resolved. I got an email back from the US office and a phone call from another of their reps. Both did their very best to make it an amicable resolution.
I sort of understand how difficult it can be when a registrar might have many emplyees, each in a buzz to get to the next issue and keep within 'call-center' timing parameters as is probably the case with most tech support arenas. I'm not making excuses for them, or any otehrs for the matter as any large company, small ones too, should give the training and time it takes to make sure the issue is understaood, and resolved the first time. There is nothing worse than this guy blaming that guy.
That aside, they worked very hard and still have me as a customer. Not only did their seemingly honest desire to make things right appeal to me, my new found need to research registrars and the planned newer one scared the pajeebers out of me. So, I rocked the boat, made waves and am still there. Go figure.
In the end, two things I learned - research, and I firmly beleibve the Internet needs to police registrars. There are just too many horror storeies out there.
Ta for your input.
O